Issues with Waterbox Aquariums

[Grimreefer89]

I ordered my aquarium 3/13/23 it showed to ship between 3/15/23 and 3/30/23 at the latest. i called on 4/1/23 to verify my tank had shipped. It hadn't they said it would definitely ship by 4/14, no huge deal 2 weeks is understandable. I call sometime around 4/15 to check on my tank and I got the same excuse and was told it WOULD ship by 4/30/23 that my ship date was confirmed and hadn't changed. here it is 5/1 and its not shipped. I've mostly bought used tanks so this may all be normal dealing with aquarium companies. I've tried to ask this on the waterbox official facebook group but the moderators won't allow it. any input from previous customers would be GREAT!

 

[blaxsun]

From what everyone else has stated, Waterbox customer support appears to be a Gong Show.

 

[Grimreefer89]

It's the same guy when I call. I finally spoke with them today. He said my tank is on a pallet and will be shipped today. I had all intentions of canceling my order today and getting a fiji cube.

 

[tREEFarm]

I have had no issues with my purchases from Waterbox. That being said, I have not bought a tank from them in the last 1.5 years and in that time they have started being sold on BRS, etc and it seems like they might be experiencing some growing pains from expansion.

I hope they get it together and ship out your tank soon.

 

[Grimreefer89]

I have had no issues with my purchases from Waterbox. That being said, I have not bought a tank from them in the last 1.5 years and in that time they have started being sold on BRS, etc and it seems like they might be experiencing some growing pains from expansion.

I hope they get it together and ship out your tank soon.

You and me both brother.