Issues with brs titanium heater and finnex hc-820 m controller

[Jicklenop]

When I got all my equipment initially, I grabbed a 150W heater from my LFS, but when I got home I noticed in the instructions it needs to be horizontal for it to work properly. So I ordered the brs/finnex combo from their site and the other day set it up in place of the finnex titanium heater I had (I figured I would use it in buckets and other places I need to heat water). Well after work I noticed the temp had drop from 79 to 73, so I called them and they sent me a new one. I initially thought it was the heater as my finnex seemed to work just fine through the controller but when I plug the brs one in, it doesn't heat up at all.

Here's the odd thing though, if I plug the brs straight into an outlet, it heats up. So now I'm not so sure it's the heater but maybe the controller? But then why does my other heater seem to work fine through it? Just looking for any advice as BRS customer service is closed and maybe there is something I'm completely missing.

Tank is 32.5 gallons, the finnex is 150w and the brs is 100w

 

[shwareefer]

When I got all my equipment initially, I grabbed a 150W heater from my LFS, but when I got home I noticed in the instructions it needs to be horizontal for it to work properly. So I ordered the brs/finnex combo from their site and the other day set it up in place of the finnex titanium heater I had (I figured I would use it in buckets and other places I need to heat water). Well after work I noticed the temp had drop from 79 to 73, so I called them and they sent me a new one. I initially thought it was the heater as my finnex seemed to work just fine through the controller but when I plug the brs one in, it doesn't heat up at all.

Here's the odd thing though, if I plug the brs straight into an outlet, it heats up. So now I'm not so sure it's the heater but maybe the controller? But then why does my other heater seem to work fine through it? Just looking for any advice as BRS customer service is closed and maybe there is something I'm completely missing.

Tank is 32.5 gallons, the finnex is 150w and the brs is 100w

The only review on BRS site about the Finnex had exactly the same problem and he had to send it in for repairs:

https://www.bulkreefsupply.com/hc-820m-digital-heater-controller-finnex.html#reviews

 

[Jicklenop]

The only review on BRS site about the Finnex had exactly the same problem and he had to send it in for repairs:

https://www.bulkreefsupply.com/hc-820m-digital-heater-controller-finnex.html#reviews

Thank you! I didn't look at the review, looks like I'll be contacting finnex for a fix