I was sent the wrong light

[Jmcdaniel0]

Hello,
@noopsyche @Zach B
I recently placed an order for NooPsyche K7 Mini Kit 60W APP control Flex Arm - K7 Mini on order#2589.

However, I received the K7 Pro 3 instead.

I dont mind using the light, but it didnt come with the mounting arm, and honestly, it is way over powered for my 9G Eshopps Deskmate tank.

​

 

[noopsyche]

Hello, Joshua
sorry for have sent you the wrong package, @Zach B will help you solve with it.

Best regards,

 

[Jmcdaniel0]

Hello, Joshua
sorry for have sent you the wrong package, @Zach B will help you solve with it.

Best regards,

I appreciate it. I mean I paid for a cheaper light, and I don’t feel right keeping it.

I did check it out though, it’s a sweet light!

 

[Jmcdaniel0]

@noopsyche @Zach B

I have been pretty darn patient up tp this point. I made you all aware of the issue, and I have only recieved to responses. The first was when you replied to this thread, and the second came from @Zach B private messaged me, and ask if I wanted to keep the light. That was on wednesday. I told him i just wanted the light I paid for, and that the K7 Pro iii is way to much for my 9g deskmate tank.

Its been radios silent ever since? I sent several messages and I have not gotten anything back. At this point, I am debating on doing a charge back on my card. So far your customer service is a very big let down.

 

[Jmcdaniel0]

Seeing as I haven’t received a response, I have opened a case with PayPal, to have my purchase refunded.

It is absolutely ridiculous that I have had to do this over such a simple issue.

 

[frydaddy]

Aren’t you also selling the light you received?

 

[Jmcdaniel0]

Now that they won’t respond, I do. Whichever happens first. A refund, a replacement, or it sells. It is also listed for trade. I have been emailing their website, private messaging both @noopsyche and @Zach B , and sent communication via PayPal.


I need a light for my deskmate like right now. I had a coral order come in, and I can’t put em in my tank. Luckily a coworker has a reef tank at his house so I was able to get them taken care of short term. His tank is super full of big colonies and mine are in the way.

 

[Malum Argenteum]

I have opened a case with PayPal,

I have found that to be an effective way to get people's attention.

 

[Jmcdaniel0]

I have found that to be an effective way to get people's attention.

It is. After three days of silence, I just got a private message from them. Supposedly @Zach B is mailing me a replacement, I asked for a timeline for that, and it’s silence again.

 

[Malum Argenteum]

Keep that PP claim open until you get 100% satisfaction.

 

[ros3to]

How long did it take before they shipped your light?
Placed an order few days ago and still waiting. Lol

 

[Jmcdaniel0]

How long did it take before they shipped your light?
Placed an order few days ago and still waiting. Lol

About a week. What came to me was well packed and in perfect condition. I don’t have any complaints on any of the shipping stuff. It’s the customer service after it arrived that I am not pleased with.

 

[Jmcdaniel0]

Keep that PP claim open until you get 100% satisfaction.

Absolutely.

 

[Zach B]

Sorry you were sent the wrong light. We have new lights and orders going out today

 

[Jmcdaniel0]

Sorry you were sent the wrong light. We have new lights and orders going out today

Does that mean you are shipping my replacement?

 

[Jmcdaniel0]

Sorry you were sent the wrong light. We have new lights and orders going out today

Did mine ship?

 

[smitten with ocean life]

i wish you luck! i looked into their lights and gave up because i couldnt get responses back.

 

[Jmcdaniel0]

i wish you luck! i looked into their lights and gave up because i couldnt get responses back.

The light they sent me is pretty awesome. I just can’t use it.

@noopsyche @Zach B


What is going on with this? I just want what I paid for!

 

[Gribbles]

Were you aware of their super sketchy shipping history? I see posts about them very frequently and really support calling vendors out for their poor performance

 

[frydaddy]

Have you sent a PM to Zach? He’s very responsive to PMs.