Hep with Radion XR30's and Neptune WXM Module

[JurisHP]

So today I decided to clean my Radions. After doing so, I hooked everything back up, but WXM is no longer showing my lights. I have been researching this issue for hours, and finally decided to reach-out to the community. This far, I have updated the firmware in each of my 3 Radions via USB, and likewise updated my WXM module firmware. In the native Apex web page, I have updated the WXM firmware, did the WXM Freq update, RF settings (I don't know if it's supposed to be set to 1 or 2), "Reset Radions" and "Attach Radions." No new outlets were created as I expected. I also went into the connection manager, and upgraded the firmware of all 3 Radions. For the life of me, I can not only NOT get the WXM to show the lights, but when I try to turn on the lights manually by using the buttons, they do turn-on, but only temporarily. I have now been without light for HOURS and am starting to get really nervous. Any suggestions are greatly appreciated.

 

[Reefing Madness]

 

[Kungpaoshizi]

Sounds like a customer service inquiry to both Neptune and ecotech is in order... When you say turn on temporarily when initiated manually, does the fan turn on? (maybe the fan didn't get plugged in properly and it's a thermal shutdown?)
Otherwise good luck! I would highly suggest the reeflink. I've had substantially less problems with it vs the wxm and it actually has all the standard functions they lights come with.

 

[Clarksski]

Try the Neptune forum too. There are lots of people on there that know a whole bunch about radions and WXM. They might be able to help.

 

[Jimbo662]

Whenever this happens to me I log into the Apex Aquacontroller dashboard. Go to Module Setup and see if the light is showing under the WXM in the module list. If it's showing missing I delete the outlet then click the Attach button and set it up from scratch.