No worries at all. I spoke to Hanna, great customer service. I will exchange this one and hoping this is simply a unit defect as I like the probe, its simplicity and design +temp all in one. Hopefully, the replacement one will work fine.
Hopefully - In the 2 days I've had it, I love mine. Way easier to use than a refractometer. A found myself subconsciously avoiding using it because it was such an annoyance. Let us know what you find out.