I placed two separate orders from AquaSD totaling over $700 (over time I have spent more than $2000 with them probably closer to $3k when including eBay orders in the count).
The shipment was delayed as it seems has become a trend which I don’t blame the vendor for.
Two items were DOA: a cynarina and an acro mini colony.
A rather expensive torch though was NOT in the box at all.
I reached out to AquaSD and had to write several emails prior to getting a response. Sent a DM on this site and then a couple of hours later got an email response back.
The customer service rep sent me a picture of what appears to be my order prior to shipment and my beautiful torch does appear to be there. However this is a picture of corals on a rack prior to shipment which means that there very easily could be the possibility that the torch was packed in another customer’s box but nope apparently that’s not a possibility at all. I know the following: the torch was NOT in my box.
As of right now I am out several hundred dollars between missing and dead merchandise and their answer is they will try to work with me on the DOA items but not the torch. This is simply not acceptable. They wouldn’t send me items I did not pay for. I simply want either my money back or the items I paid for. Healthy.
They then said they don’t have the torch anymore. I said that’s fine. Please refund me the torch purchase price or I am even willing to take store credit but at this point after all this hassle I am not willing to do that anymore.
I reached out again yesterday only to be brushed off and told that the customer service rep that was working with me is out of office till the 4th and they will deal with me then.
I am at a loss here. Is this how any company should treat their customers? Is this how anyone expects to run a business?
I’ve owned a business, this is NOT good business practice. This isn’t even basic human decency.
I am very aware of all that vendors in the west coast have been dealing with when it comes to delays and I am sympathetic. But at the same time, I paid for the items. I should receive them.
AquaSD I am not just disappointed, I am livid. And I refuse to continue waiting for bad customer service and what appears to be even worse merchandise. Please do what is right. I don’t want to have to get my credit card company involved. I want the company that I willingly gave my hard earned money to to do the right thing.
The shipment was delayed as it seems has become a trend which I don’t blame the vendor for.
Two items were DOA: a cynarina and an acro mini colony.
A rather expensive torch though was NOT in the box at all.
I reached out to AquaSD and had to write several emails prior to getting a response. Sent a DM on this site and then a couple of hours later got an email response back.
The customer service rep sent me a picture of what appears to be my order prior to shipment and my beautiful torch does appear to be there. However this is a picture of corals on a rack prior to shipment which means that there very easily could be the possibility that the torch was packed in another customer’s box but nope apparently that’s not a possibility at all. I know the following: the torch was NOT in my box.
As of right now I am out several hundred dollars between missing and dead merchandise and their answer is they will try to work with me on the DOA items but not the torch. This is simply not acceptable. They wouldn’t send me items I did not pay for. I simply want either my money back or the items I paid for. Healthy.
They then said they don’t have the torch anymore. I said that’s fine. Please refund me the torch purchase price or I am even willing to take store credit but at this point after all this hassle I am not willing to do that anymore.
I reached out again yesterday only to be brushed off and told that the customer service rep that was working with me is out of office till the 4th and they will deal with me then.
I am at a loss here. Is this how any company should treat their customers? Is this how anyone expects to run a business?
I’ve owned a business, this is NOT good business practice. This isn’t even basic human decency.
I am very aware of all that vendors in the west coast have been dealing with when it comes to delays and I am sympathetic. But at the same time, I paid for the items. I should receive them.
AquaSD I am not just disappointed, I am livid. And I refuse to continue waiting for bad customer service and what appears to be even worse merchandise. Please do what is right. I don’t want to have to get my credit card company involved. I want the company that I willingly gave my hard earned money to to do the right thing.
