Ecotech Marine Repair Service Scam

[Quoc Vu]

Hi everyone,

I would like to see if anyone else is experiencing this type of stuff from Ecotech. I sent my Gen 5 XR30 in for repair since it would shut off if certain colors were on. Only the whites would work . They said the repair would be 350 . I said never mind I would just use it for other purposes . I got it back today and they turn my lights into a brick . It won’t even power on anymore . They disable my light with out even warning me that would happen. I honestly would have bit the bullet and paid the 350 to get it fix if I knew they would disable my lights. I rather a light that works instead of a basically more broken light. Why are they doing things like this to punish users for not giving in to repairs ? At least warn customers that it will be disabled?

 

[Sisterlimonpot]

What did they say when you asked them about the state in which they left it, upon returning it to you?

 

[Quoc Vu]

I am going to call them tomorrow. Only just got it today and was very disappointed. Will report my findings tomorrow after talking to them . I always consider them top tier and have their products. They have always been great in the past. If this isn’t resolved I will be done with this company forever. It’s just wrong to not warn people that they will disable a device if we reject repairs.

 

[Quoc Vu]

This is like someone brings a car in for repairs and they say your brakes are bad so they disable your whole engine. It’s the same thing.

 

[Fishingandreefing]

Wow that’s horrible and ridiculous! I posted a lot about my experience when my Nero 5 stuck on a solid red and they wanted $150 to repair. Please be noted that a new one is as $199.99 before the inflation. I lost about $20 shipping and their trust and royalties.

 

[smitten with ocean life]

well that stinks!

 

[Sisterlimonpot]

I'd imagine disabling it on their end protects them from any liability.

Have you pulled some screws to see if it just needs the power connector plugged back into the header?

 

[Quoc Vu]

I'd imagine disabling it on their end protects them from any liability.

Have you pulled some screws to see if it just needs the power connector plugged back into the header?

I get the liability reason but I should have been informed instead of just mailing it back to me completely dead. I assumed it will be return in the same condition. No I have not taken it apart to inspect anything . I will be calling them tomorrow.

 

[Quoc Vu]

Wow that’s horrible and ridiculous! I posted a lot about my experience when my Nero 5 stuck on a solid red and they wanted $150 to repair. Please be noted that a new one is as $199.99 before the inflation. I lost about $20 shipping and their trust and royalties.

That is crazy because I had same exact problem with my Nero 5 and only had to pay 75 bucks about 1.5 year ago for refurb one that works like new . Not sure why Ecotech customer service turn to poo in such a short time. Hopefully I get some answer . I have a feeling I got screwed . Fingers crossed.

 

[Ironwill723]

That is some serious BS right there. Aperture strikes again.

 

[Hot2na]

Next thing you know - they'll say we'll give you X amt towards a G6...thats what they did when I sent my G4 in...they must be desperate to unload the G6's ...THEY SUCK IMO...I took their deal and sold the G6 as soon as i got it... Then used the cash to buy 2 used G4's off ebay.. ECO TECH should re make the G4 ...and call it radion G4 "classic" best gen ,mimics sunlight with all channels @ 100 pct ,,very appealing to the eye ..NOT THE STUPID blue windex look ...I wont buy another radion until they make something with a spectrum like the G4's had ....

 

[Quoc Vu]

So I talk to Ecotech today . Wasn't offered any friendly solutions. Basically said they disconnected my power from the driver so if I want to use it I have to take it apart and reconnect it . Kind of a hassle but at least I can get it back to original kind of working condition. I wasn’t offered any discount on any repairs. They didn’t care . On a side note I replaced the LED board from another unit I was using for parts and the lights works 100% normal now . So anyone sending in for repairs be warned that they will make your unit disabled if they find water damage and you don’t want to fix it . You will not get a warning. Ecotech should be better than this.