DESKMATE Q&A

AquaLogic · Feb 4, 2024

@ESHOPPS.INC

Today I went to setup my replacement tank and found this Florida from BRS is also defective. It is missing one of it's acrylic feet. The seams are good, but it's unusable because it isn't stable or level. Really frustrating considering the cost of these little tanks that the QC is so bad. Two unusable tanks in a row is a problem. I want to build with a Florida still because I've already ordered a custom Kraken Reef lid for one. Is there a way to get one inspected before it is shipped out to make sure it isn't defective. Good seems and welds? All of the feet? Usable? Two defective tanks in a row is really a lot....

AquaLogic · Feb 5, 2024

AquaLogic said:
@ESHOPPS.INC

Today I went to setup my replacement tank and found this Florida from BRS is also defective. It is missing one of it's acrylic feet. The seams are good, but it's unusable because it isn't stable or level. Really frustrating considering the cost of these little tanks that the QC is so bad. Two unusable tanks in a row is a problem. I want to build with a Florida still because I've already ordered a custom Kraken Reef lid for one. Is there a way to get one inspected before it is shipped out to make sure it isn't defective. Good seems and welds? All of the feet? Usable? Two defective tanks in a row is really a lot....

Just wanted to add here for anyone reading this in the future, Eshopps reached out to me and did a great job of resolving the issue. Great people to work with, and handled things very well. These really are beautiful little tanks.

drblank1 · Feb 6, 2024

drblank1 said:
@ESHOPPS.INC

I setup the deskmate and love it. Have it fishless cycling at the moment. Been running for about 3 week but the pump rattles. I readjusted it to make sure it doesn't hit the sides of the chamber but no luck. Any suggestions?

@ESHOPPS.INC

I don't remember seeing a response to my question above. The pump is still rattling pretty good. I've tried lowering the flow and opening it all the way will no luck. Any suggestions?

ESHOPPS.INC · Mar 1, 2024

drblank1 said:
@ESHOPPS.INC

I don't remember seeing a response to my question above. The pump is still rattling pretty good. I've tried lowering the flow and opening it all the way will no luck. Any suggestions?

Hello,

Sorry for the late response. Been quite absent on R2R lately with so much work. Anyways, we will be glad to help you out. Give us a call 626-968-3678 or email us [email protected]. Tell Joy, i sent you. -Shalom