MohrReefs

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This will help follow his instructions
Wish I had that when I was first starting lol.
 
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Fishingandreefing

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yea i had problems bashing my head against the wall with that dreaded 3rd step and found his post was done in 5 mins
That didn’t work. The instruction was for an android and maybe mine is on an iPhone? I followed the steps and it didn’t work.
 
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it should still work though the app does not change android or apple maybe i'm wrong i do not own a apple phone so i can't help you maybe message the guy who posted the thread and ask him he should be more help than me
I posted on his post about that. I am running off line now and will see if that works
 
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I'll have to play with the setting to know exactly where to find it but you can basically delete the light from the app and then re install it in online mode.
I’d appreciated your patient but I have deleted and reinstalled plenty times. It works once reinstalled it but then it stops working once I exit out of the app. Let me know if there’s any trick I greatly appreciated since Red Sea is STILL busy when I called the toll free smh
 
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MohrReefs

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I’d appreciated your patient but I have deleted and reinstalled plenty times. It works once reinstalled it but then it stops working once I exit out of the app. Let me know if there’s any trick I greatly appreciated since Red Sea is STILL busy when I called the toll free smh
And you're on the same wifi network with location turned on when you try and reconnect to the light again?(after closing the app)
 

MohrReefs

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I’d appreciated your patient but I have deleted and reinstalled plenty times. It works once reinstalled it but then it stops working once I exit out of the app. Let me know if there’s any trick I greatly appreciated since Red Sea is STILL busy when I called the toll free smh
This may sound silly but I've found the app only works of you're very close to the light also.
 

HaveFishWillTravel

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Couldn't agree more, and worse its been out for a while with very little updates to improve. I stand behind their products still even with this headache. I have great coral growth, little algae issues and its reliable once the kinks work out. I even use their coral food AB+, which has blown up my coral growth.
I use AB+ too and my corals look fabulous. I had a ton of problems connecting with my ReefWave 25 on the onset, now, I have no issues. I think the initial setup is a bit cumbersome. The people at REDSEA are very helpful, though. Give them a call to see if they will help you. You are right that it feels like it shouldn’t be as tough as it is. It is very frustrating and scary when you have so much invested. If you look at it from their perspective at how difficult it must be to build a product that has to integrate with so many different systems and configurations, maybe you can see their side of it? It will all work out in the end. Take care. JL
 

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Fishingandreefing

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I use AB+ too and my corals look fabulous. I had a ton of problems connecting with my ReefWave 25 on the onset, now, I have no issues. I think the initial setup is a bit cumbersome. The people at REDSEA are very helpful, though. Give them a call to see if they will help you. You are right that it feels like it shouldn’t be as tough as it is. It is very frustrating and scary when you have so much invested. If you look at it from their perspective at how difficult it must be to build a product that has to integrate with so many different systems and configurations, maybe you can see their side of it? It will all work out in the end. Take care. JL
Give them a call ans very helpful? I have been calling an entire day yesterday and no one answer. 1-888-733-7329, it was the Red Sea number. Never I would buy anything from them
 
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Another thing to consider is that your router is not blocking the access to your devices due to AP isolation/multicast/IGMP snooping.

HTH
 

HaveFishWillTravel

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Give them a call ans very helpful? I have been calling an entire day yesterday and no one answer. 1-888-733-7329, it was the Red Sea number. Never I would buy anything from them
Did you fill out a Tech Support form? They usually respond within 24 hours with an email asking questions and providing information they think might be helpful. Sorry you are still going through this headache!
 

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