ClearView Aquarium Lids Master Thread - It all started RIGHT HERE!!!
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@ArtFully Acrylic y I tried reaching out to you, as you do not answer phones I have no choice but to post this here. I received my lid today; this product is unacceptable. 1. It does not fit it is off by more than an 1/8 of an inch, and it is about as square, as my pinky. 2. The edges are rough, it looks like it was cut by a dull hacksaw, I am guessing you need new cutter. 3. The netting is not straight. Please see the photos below. Lastly, the requested modifications for the powerheads were not done. I am trying to be nice here, however not only is the product late, it looks horrible. I mean honestly the photos do not accurately depict how horrible this product looks. AAIC 6412
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I really wish I had not ordered from them. You cannot get a hold of anyone easily. I recieve this late and it’s obvious they are rushing the products because they are so behind. I am furious that, someone thought it was ok to send a jagged crooked-cut lid. I still haven’t heard back from them regarding this issue, or the fact that it was late. I was waiting to stock my tank with known jumpers. Now I am right back to nothing. RUNNNNNN, save yourself @jld @ArtFully Acrylic still awaiting your response
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mfinn
likes zoanthids
I'm glad I got in and ordered my top early.
My top fits perfectly, the inside edges are clean, although they aren't polished, but you don't see that part.
Overall I'm happy with the product, and as Artfully Acrylic told me when I ordered I should expect a 6 week wait.
I even pleaded with them to speed that up because I didn't plan out my build and had jumpers already in my tank.
But it was the full 6 weeks and a day.
My top fits perfectly, the inside edges are clean, although they aren't polished, but you don't see that part.
Overall I'm happy with the product, and as Artfully Acrylic told me when I ordered I should expect a 6 week wait.
I even pleaded with them to speed that up because I didn't plan out my build and had jumpers already in my tank.
But it was the full 6 weeks and a day.
I was not exactly expecting polished, but it looks as if some used a blunt axe to carve it out; up next to the straight glass it is extremely noticeable. Also, the edge is not straight. Then they forgot holes to get wires out. Oh, and it’s not the right size. I do not think they are worth the gamble, IMO. The worst part is trying to get a hold of someone. I am certainly not waiting another 2 months for the same product. I don’t know what to do now.
They goofed up my last lid, sounds similar to yours...instead of the inside measurement they used the outside measurement so the lid sat on the tank and they forgot the cut out for powerhead wires. They confirmed the screw up on their end and I had a replacement within about a week.
I appreciate the response glad they sent out a replacement for you. I am just hoping they contact me soon. I understand things happen but this is negligence and poor quality control. It would have taken two minutes to verify measurements. Furthermore, it is visibly not cut right.
3mm3
Valuable Member
Anyone with experience on this? Thanks!
I joined to get ahold of a company that only responds to public messages to save face. Why are you attacking me? You friends of Artfully acrylic, or did you buy a lid and feel you need to defend your purchase? This is a thread dedicated to a company producing products.
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An
I became a member as I thought this was forum dedicated to reef keepers, not companies. I just started in the hobby is why my account is new. This particular thread is dedicated to a company I have a problem with, as well as numerous users. I am merely replying to people. So please leave me alone.
Your posts just seem a bit desperate. Its been four days. Give it a break. This is a forum dedicated to reef-keeping by the way: hence "Reef2Reef"
I became a member as I thought this was forum dedicated to reef keepers, not companies. I just started in the hobby is why my account is new. This particular thread is dedicated to a company I have a problem with, as well as numerous users. I am merely replying to people. So please leave me alone.
Scubabum
Well-Known Member
I ordered my second lid from Artfully acrylic as my first lid was perfect for my Red Sea Reefer 525xl. It has been 7 weeks since I placed my order. I don't mind being patient for a beautiful lid. Sorry to those who have had a bad experience. I'm sure they will make it right.
mwilk19
Well-Known Member
If you don't get a response soon, send them a certified letter, return receipt requested. It's kind of hard to ignore that.
Eleven out of your eleven posts are complaining about the lid. So please quit the spam and just await a response like a normal person.
Are you kidding me? I am conversing with people about the product. The only one spamming is you. You guys are trying to bury my posts. I see.
Member since June 2016, just finished replacing screen. It has served me well. My metal halides, I think, has caused the screen to deteriorate, plus salt creep from splashing wrasse and the micro bubble cleaning. My wrasse jump around so much I'm hesitant to take it off and out side to hose it down, for fear I'll return and find a fish on the floor and it seems they know when it's off. The message goes out " everybody out of the pool" lol. I digress, I'm having the same problem as TheHarold, could you do me this same favor
Send us an email to [email protected] and we will set you up with a locking door at the lower price of a replacement standard door with free shipping.
I saw this post might be of help to you @3mm3
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