Can not update ai prime 16hd

abel305 · Oct 16, 2023

I have a Ai Prime 16hd that will not let me update the firmware therefor I can not connect the light to the app/phone. I have tried resetting the light multiple times as well as the app with no luck. When I try to update the firmware i will get a message on the app saying either TIMEOUT or DISCONNECTED. I have also tried to update it using both andriod and ios versions. The app does recognize the light and will even make it light up when asked to identify the light but that's about it. My light has the following versions installed:
Firmware: 1.3.10
File system: 1.1.0
Product OS: 1.3.10
Radio: 3.1.0
WLAN: 3.1.0

CasperOe · Oct 17, 2023

Is it still within warranty? If so, I would simply contact support for well.... support!

If not, give it a factory reset and try from scratch.

Make sure you know whether it's the bluetooth- or the WiFi version. Might make a difference if your bluetooth is switched off.

jerad13sd · Apr 13, 2024

abel305 said:
I have a Ai Prime 16hd that will not let me update the firmware therefor I can not connect the light to the app/phone. I have tried resetting the light multiple times as well as the app with no luck. When I try to update the firmware i will get a message on the app saying either TIMEOUT or DISCONNECTED. I have also tried to update it using both andriod and ios versions. The app does recognize the light and will even make it light up when asked to identify the light but that's about it. My light has the following versions installed:
Firmware: 1.3.10
File system: 1.1.0
Product OS: 1.3.10
Radio: 3.1.0
WLAN: 3.1.0

I’m having the same exact problem at the moment. Did you ever get it resolved?