ASD 3 Day Shipping Delay

[Doctorgori]

I just wrote them as my recent losses have been horrible after a long history of getting decent stock from them….but my issue is not with just the delays but leaking bags and friggin heat packs, yes “Heat Packs” in June. The bags are simply too hot. I’m in the south

 

[Lbrdsoxfan]

I just wrote them as my recent losses have been horrible after a long history of getting decent stock from them….but my issue is not with just the delays but leaking bags and friggin heat packs, yes “Heat Packs” in June. The bags are simply too hot. I’m in the south

I'm in the they got too big for the britches category. I also used to get great stuff from them, last frag order was meh (way small and fresh cuts).

 

[MnFish1]

They got back to me and they offered to either replace 50% of the affected corals or give me that amount as credit. ¯\_(ツ)_/¯
Based on that it seems I am supposed to eat the loss.

So - if they want to do that - I might suggest that they give you ask for 50 percent replacement on all of the affected corals - including the ones your nursed back to health. However, they may not agree. Is there any posting, etc on their website that says they are not responsible for shipping issues? PPS - this might be best for the vendor forum. PS. IMHO - they should replace all of your losses (I wasn't defending their offer to you)

 

[Conquest_317]

Hello,

I just got notice that my ASD package was delayed until Monday due to a shipping delay. Is there any hope that the corals will survive?

Heavenly wall hammer
Indo deepwater acro colony
Indo 24k gold torch
Midnight cascade lobo
Ausie tips ice branching hammer
White claws acan
Purple dragon acro

Aside from dealing with DOA for ASD, if they survive how should I acclimate them? I unfortunately dont have a qt or holding tank, just a display.

It's sad that a lot of people have been getting delays with ASD recently.

I had hammers and torches delayed a day and had some DOAs, while some recovered. I dont see you having much success with a longer delay.

 

[LARedstickreefer]

That's nothing new ya know, ordering coral, the onus has always been on the customer not the store. Once that order is passed off to UPS, it's out of AquaSD's hands and liability.

This thread is madness that folks honestly DON'T read the fine print. Don't like it, give your local LFS a chance or don't order online, across states.

Madness is expecting the customer to eat the loss when this is a deductible business expense for ASD.

With how infrequent this probably is, I’d think ASD can afford to cover some losses here and there.

Look at the number of people reading this and probably avoiding them in the future?
THATS “madness”.

-Matt

 

[Doctorgori]

Yeah all the flesh was completely rotted off all of them, picking up the LPS the skin just peeled off. I get jitters just thinking about it

I’ve got at least 5 bags of brown goo from them my last two orders, someone there needs a geography lesson: it’s summer north of the equator and pretty dang hot south of the Ohio river …yes those are heat packs pictured with that bag of goo

I've spent well into the 4-figure range with them. $hame for them to lose a customer over $hipping fees and poor customer service. Plenty of other quality vendors here to use.

WELL OVER 4 figures….well over …I need an Fl/Orlando /east coast supplier with a similar business model/prices …any suggestions ?

 

[MnFish1]

Unacceptable. They are a business that can absorb a loss much better than a customer. I’d let them know that this is being reflected here on this forum for all to see.

You gave them the asked for $$$ and you received crap. If they can’t keep their doors open while making you whole, time to close up shop.

So tired of seeing these companies get promoted all up and down this forum while giving us the shaft. Come on reef2reef. Step in.

-Matt

First. I disagree with the comment that 'they are a business that can absorb a loss much better than a custome'. The customer might be a millionaire, and the company not doing as well. (Note - im not commenting on this company - just the general comment you made).

Second. It all depends on their policies, and how they are posted. It is fairly widely known that shipping living things is not covered by UPS/FedEX. I would say it's pretty standard for companies to replace (at least some) items that have a shipping issue (and If I was a shipper, I would have insurance to cover it) - but here is another option: https://shipyouraquatics.com/insurance. - For the buyer

 

[smitten with ocean life]

count me out ! i dont have that kind of money to throw away!

 

[MnFish1]

Madness is expecting the customer to eat the loss when this is a deductible business expense for ASD.

With how infrequent this probably is, I’d think ASD can afford to cover some losses here and there.

Look at the number of people reading this and probably avoiding them in the future?
THATS “madness”.

-Matt

This is not an 'infrequent problem', especially delays with storms, etc that are under no ones control. Additionally, there are also customers who make claims for items that have arrived alive. I wouldn't avoid this company for what I've read here - BUT - I would make sure of their policies before deciding to order from them

 

[MnFish1]

The shipper has to be the one to file a claim.

Neither UPS nor FedEX offer insurance for live animals.

 

[Lbrdsoxfan]

Madness is expecting the customer to eat the loss when this is a deductible business expense for ASD.

With how infrequent this probably is, I’d think ASD can afford to cover some losses here and there.

But how far does that go, you cover one order, you end up covering them all, that ain't how businesses make money. Again sucks that people lost their stuff, but shipping coral is what it is. Also it's now summer, I wouldn't be shipping anything without accepting the additional risk of high temps...

Again, when companies stop allowing shipping when certain conditions exist, people will gripe about that as well. Either have to accept the risks or possibly get nothing in the mail.

 

[Gribbles]

That's nothing new ya know, ordering coral, the onus has always been on the customer not the store. Once that order is passed off to UPS, it's out of AquaSD's hands and liability.

This thread is madness that folks honestly DON'T read the fine print. Don't like it, give your local LFS a chance or don't order online, across states.

You're right, I don't like it, so I will change where I do business. Also I completely disagree with your first statement and am pretty sure it is factually incorrect. There have been long, exhaustive threads on that topic. It may be "out of their hands", but that doesn't mean they shouldn't correct the issue.

I'm sorry but if you think I need to eat the cost of the shipping failure, then you are delusional.

 

[MnFish1]

But how far does that go, you cover one order, you end up covering them all, that ain't how businesses make money. Again sucks that people lost their stuff, but shipping coral is what it is. Also it's now summer, I wouldn't be shipping anything without accepting the additional risk of high temps...

Again, when companies stop allowing shipping when certain conditions exist, people will gripe about that as well. Either have to accept the risks or possibly get nothing in the mail.

The freshwater person I get fish from will not ship if (along the shipment route) - the temperatures are outside a certain range (or if there are severe storms predicted along the route that could delay shipping). There are many other companies which ship expensive items (auctions, etc) that ship only M-Th.

 

[NanoNana]

This is not an 'infrequent problem', especially delays with storms, etc that are under no ones control. Additionally, there are also customers who make claims for items that have arrived alive. I wouldn't avoid this company for what I've read here - BUT - I would make sure of their policies before deciding to order from them

And I totally get your point. They didn’t chain the plane to the ground.

That doesn’t change what happened with my order. Water leaking out of bags, ignoring my ship dates, and failing to pack for the temperatures. I actually emailed them the projected temp and I know they read it because they responded to it. It also does excuse shipping fresh glued frags that fell off the plugs and got damaged in shipping.

If they had shipped my orders packaged well I would feel differently. I also lost an entire order that should still be in the frag tanks. The least that could have done was refund the one shipping box when I requested it since their policy is to combine shipping on orders that go out in the same box but they didn’t even offer when I mentioned the second shipping charge.

 

[KrisReef]

Update:

Unfortunately, all the corals died in the mail. The water was brown, and though the lobo looks ok-ish in the picture, all the flesh sloughed off when i took it out. Some pictures are attached.

AquaSD tried to upgrade me to Saturday delivery, props to them, but UPS decided to put it on a truck in 98° weather all weekend. Nice

I try not to buy corals on line during the summer (or winter if you have 90F winters where you are at?)

Coral can handle cool water for a lot longer than warm. Sorry for the OP's situation. Just wanted to post this for folks to think about when ordering on line for summer shipments, (and winter if you get below freezing.)

 

[Gribbles]

Any package containing a live animal shall be considered a perishable commodity and will be accepted for transportation solely at the shipper´s risk for any damage or loss arising from the perishable nature of the item. UPS shall not be liable for any special, incidental, or consequential damages.

From UPS's website here
"Solely at the shipper's risk"

 

[MnFish1]

You're right, I don't like it, so I will change where I do business. Also I completely disagree with your first statement and am pretty sure it is factually incorrect. There have been long, exhaustive threads on that topic. It may be "out of their hands", but that doesn't mean they shouldn't correct the issue.

I'm sorry but if you think I need to eat the cost of the shipping failure, then you are delusional.

Can you do everyone a favor (seriously) - and post the name of the company that would refund shipping costs in this type of case? In other words, a company that would replace your items and pay for return shipping in a situation where the problems were due to shipping delays due to weather? In other words - just wondering where you are planning to do business? I checked a couple major sites - and neither covered return shipping costs (for replaced items) - and had multiple restrictions as to what they will reimburse (or not)?

 

[Daniel@R2R]

Watch what you say. I got put on restriction for saying similar about a top sponsor here.

This is untrue. You were placed on restriction due to spamming this feedback in multiple threads and going on mission to outright bash someone else on this forum which, yes, is a violation of our terms of service (we apply this rule to attempting to use the forum as a mechanism to attack anyone whether a business--sponsor or not--or an individual). You were allowed to post your feedback thread which is still in existence for anyone who wants to read it.

I'll take this opportunity to remind everyone of the R2R Terms of Service which every user on this site agrees to abide by.

Here is the pertinent info regarding feedback:
Dealer/Vendor and Customer Disputes:

• This forum is not intended to be a mechanism for people to vent frustrations about vendors or sales from private parties. Please settle your differences with the seller, manufacturer, and/or dealer through the long-established legal or arbitration systems or the Better Business Bureau but not through our community. In the case of a vendor, buyer or seller feedback thread the posting of emails, text messages and private messages are allowed as long as ALL personal info (names, addresses, phone numbers, etc.) have been removed.
• Feedback threads about specific vendors, companies and products are allowed as outlined by the TOS. But targeting a specific vendor, company or product in a general discussion where multiple members post dislikes, issues and harsh verbiage is not permitted and will be edited accordingly. Thread titles that are deemed to be overly harsh or inviting a dog pile mentality will be edited to conform to R2R’s guidelines and culture. Our aim is for R2R to be a friendly and welcoming culture for all. Using R2R as a vehicle to air grievances, feed a mob mentality or to cause general negative discourse is prohibited. R2R reserves the right to remove any thread, post, review, feedback, image etc. that might be considered a libelous statement against another member or company. When leaving a review please keep to the facts and avoid speculation and ranting. Our community forum is not a platform to resolves disputes or host rants. Reviews and feedback that do not adhere to these guidelines will be removed.

Here is the pertinent info regarding posting disagreements with administration/moderation decisions (found under the "Be Courteous" section of our TOS:

• Be mindful of yourself and others. This forum is not a democracy; it is privately owned. If rules are violated we retain the right at our discretion to remove, edit or delete posts and, if necessary, ban or remove members. Any abuse toward our staff may/will result in immediate suspension of your account. Complaints about moderator decisions may not be made in posts; instead send a private message to a moderator. If a moderator deletes or edits one of your posts and you disagree with the action, contact the moderator concerned. Do not repost deleted material.
• We take the "be nice" rule VERY seriously! We do not tolerate ANY rudeness.
• Any thread, posts or messages that we deem as "R2R Bashing" will be removed and is grounds for account restriction.

 

[MnFish1]

From UPS's website here
"Solely at the shipper's risk"

Yes - and if the shipper passes the risk on to the buyer, then it's the buyers risk.

 

[KrisReef]

SO, DOA is unlikely, and Aqua SD cannot be held responsible for delays.

That's a bit of a difficulty for the buyer and seller in this instance.

The animals are dead and will not come back from this shipping
disaster.

EDIT: Sorry Daniel. I didn't mean to pile on. Deleting this myself.