ASD 3 Day Shipping Delay

[Al1sta1r]

Hello,

I just got notice that my ASD package was delayed until Monday due to a shipping delay. Is there any hope that the corals will survive?

Heavenly wall hammer
Indo deepwater acro colony
Indo 24k gold torch
Midnight cascade lobo
Ausie tips ice branching hammer
White claws acan
Purple dragon acro

Aside from dealing with DOA for ASD, if they survive how should I acclimate them? I unfortunately dont have a qt or holding tank, just a display.

It's sad that a lot of people have been getting delays with ASD recently.

 

[MnFish1]

Hello,

I just got notice that my ASD package was delayed until Monday due to a shipping delay. Is there any hope that the corals will survive?

Heavenly wall hammer
Indo deepwater acro colony
Indo 24k gold torch
Midnight cascade lobo
Ausie tips ice branching hammer
White claws acan
Purple dragon acro

Aside from dealing with DOA for ASD, if they survive how should I acclimate them? I unfortunately dont have a qt or holding tank, just a display.

It's sad that a lot of people have been getting delays with ASD recently.

Would you mind mentioning what 'ASD' is? Second - it's possible that (depending on the temps, etc) that the coral could survive. I would definitely (assuming they are alive) - try to place them in a tank/area of their own. I would also proactively (My guess is that you are) dealing with the company.

If there is cloudy water, a bad smell from the bags I would especially not add that coral to the main display.

As to how to acclimate them I would follow whatever protocol the company recommends. It's a rough situation - but the coral may be ok. It all comes down to the conditions they had during shipping (as already said - mainly the temp). You may want to use less light for a time (if you have a coral acclimation setting)

 

[Al1sta1r]

Would you mind mentioning what 'ASD' is? Second - it's possible that (depending on the temps, etc) that the coral could survive. I would definitely (assuming they are alive) - try to place them in a tank/area of their own. I would also proactively (My guess is that you are) dealing with the company.

If there is cloudy water, a bad smell from the bags I would especially not add that coral to the main display.

As to how to acclimate them I would follow whatever protocol the company recommends. It's a rough situation - but the coral may be ok. It all comes down to the conditions they had during shipping (as already said - mainly the temp). You may want to use less light for a time (if you have a coral acclimation setting)

AquaSD, sorry lol.

Thanks for the advise. I sent an email to the company but have yet to receive a response. I dont have an acclimation setting, but Ill place them in a corner of the sandbed that only gets 30-50 PAR and gradually acclimate them that way.

 

[smitten with ocean life]

man. such a bummer. i feel bad for the company too. theres nothing anyone can do about it.

 

[LARedstickreefer]

man. such a bummer. i feel bad for the company too. theres nothing anyone can do about it.

True, but AquaSD is a company and losses should be factored into their operations. It’s much harder for customers to absorb the losses than the company that has now made a profit. If UPS causes you too much trouble, try someone else. If they all are equally problematic, then either get out of the business or raise your prices to compensate.

-Matt

 

[MnFish1]

True, but AquaSD is a company and losses should be factored into their operations. It’s much harder for customers to absorb the losses than the company that has now made a profit. If UPS causes you too much trouble, try someone else. If they all are equally problematic, then either get out of the business or raise your prices to compensate.

-Matt

Actually - it's likely that they have insurance for this. (Hopefully)

 

[MrMaTTpaT]

Hello,

I just got notice that my ASD package was delayed until Monday due to a shipping delay. Is there any hope that the corals will survive?

Heavenly wall hammer
Indo deepwater acro colony
Indo 24k gold torch
Midnight cascade lobo
Ausie tips ice branching hammer
White claws acan
Purple dragon acro

Aside from dealing with DOA for ASD, if they survive how should I acclimate them? I unfortunately dont have a qt or holding tank, just a display.

It's sad that a lot of people have been getting delays with ASD recently.

i just had a similar situation, i was emailing with them back and fourth and they reassured me itd be okay, ill put some pictures of their packing and how the corals looked right after putting em in. only thing that didnt make it so far is one chalice, and i told them right away, and theyll send me a replacement with my order, so hopefully your stuff comes nice or your able to send pictures fast enough

 

[Al1sta1r]

Update:

Unfortunately, all the corals died in the mail. The water was brown, and though the lobo looks ok-ish in the picture, all the flesh sloughed off when i took it out. Some pictures are attached.

AquaSD tried to upgrade me to Saturday delivery, props to them, but UPS decided to put it on a truck in 98° weather all weekend. Nice

 

[Conquest_317]

Update:

Unfortunately, all the corals died in the mail. The water was brown, and though the lobo looks ok-ish in the picture, all the flesh sloughed off when i took it out. Some pictures are attached.

AquaSD tried to upgrade me to Saturday delivery, props to them, but UPS decided to put it on a truck in 98° weather all weekend. Nice

A number of mine looked like that too. I did an unboxing video and took lots of pictures. Some of the distressed looking corals did make it and have bounced back nicely. Though maybe 1/3 of my order was DOA or died right after. I called and sent an email with video/pictures on Friday. Still waiting for a response. I will call again tomorrow if I don't hear back.

 

[Al1sta1r]

A number of mine looked like that too. I did an unboxing video and took lots of pictures. Some of the distressed looking corals did make it and have bounced back nicely. Though maybe 1/3 of my order was DOA or died right after. I called and sent an email with video/pictures on Friday. Still waiting for a response. I will call again tomorrow if I don't hear back.

Yeah all the flesh was completely rotted off all of them, picking up the LPS the skin just peeled off. I get jitters just thinking about it

 

[Conquest_317]

Yeah all the flesh was completely rotted off all of them, picking up the LPS the skin just peeled off. I get jitters just thinking about it

They got back to me and they offered to either replace 50% of the affected corals or give me that amount as credit. ¯\_(ツ)_/¯
Based on that it seems I am supposed to eat the loss.

 

[LARedstickreefer]

They got back to me and they offered to either replace 50% of the affected corals or give me that amount as credit. ¯\_(ツ)_/¯
Based on that it seems I am supposed to eat the loss.

Unacceptable. They are a business that can absorb a loss much better than a customer. I’d let them know that this is being reflected here on this forum for all to see.

You gave them the asked for $$$ and you received crap. If they can’t keep their doors open while making you whole, time to close up shop.

So tired of seeing these companies get promoted all up and down this forum while giving us the shaft. Come on reef2reef. Step in.

-Matt

 

[Al1sta1r]

Update 2: They still havent gotten back to me and will not answer the phone. I just submitted a complaint through Shopify, and if they dont do anything by next Monday I'm filing a chargeback through my bank. This is ridiculous

 

[Conquest_317]

Update 2: They still havent gotten back to me and will not answer the phone. I just submitted a complaint through Shopify, and if they dont do anything by next Monday I'm filing a chargeback through my bank. This is ridiculous

I doubt they have the audacity to offer you 50% on a completely DOA order so they are being unresponsive.

 

[braaap]

They got back to me and they offered to either replace 50% of the affected corals or give me that amount as credit. ¯\_(ツ)_/¯
Based on that it seems I am supposed to eat the loss.

That’s weird because I’ve had great luck with them. Tell them you want the full order value including shipping in store credit or you’ll take further steps. Don’t tell them the steps. But plan on a chargeback.

Unacceptable. They are a business that can absorb a loss much better than a customer. I’d let them know that this is being reflected here on this forum for all to see.

You gave them the asked for $$$ and you received crap. If they can’t keep their doors open while making you whole, time to close up shop.

So tired of seeing these companies get promoted all up and down this forum while giving us the shaft. Come on reef2reef. Step in.

-Matt

Watch what you say. I got put on restriction for saying similar about a top sponsor here.

Update 2: They still havent gotten back to me and will not answer the phone. I just submitted a complaint through Shopify, and if they dont do anything by next Monday I'm filing a chargeback through my bank. This is ridiculous

They usually take about a day to respond. They rarely answer the phone.

I doubt they have the audacity to offer you 50% on a completely DOA order so they are being unresponsive.

They will respond.


All of that said I’ve had great luck with them. I tend to consider them one of the best vendors out there. Great items in all of my shipments. I’ve had 1 issue they immediately took care of.

I also only recommend having livestock shipped on Tuesday or Wednesday. That way if it is delayed it makes it by Friday at the worst. Honestly I don’t know why they offer shipments on Thursday and Friday.

 

[VintageReefer]

@Al1sta1r
Post the experience in vendor feedback and explain that your order came in completely doa due to shipping delays. Post the pictures. And mention that they are only offering 50% replacement and then at the end tag them and ask if they can help out in this situation.

When you make it public on the forum there is someone running that account that will see it and help

 

[Lbrdsoxfan]

I had a TL DR moment, what day was it put into the hands of UPS and what day did you get it?

 

[cilyjr]

Not for nothing, but all of this is usually spelled out right on the websites in the shipping policy section.
It's pretty standard that most places will only give you store credit and they are not responsible for shipping delays from the carrier.

 

[NanoNana]

I think this shipping delay affected a LOT of ppl. I have to say I’m more than a little ticked off that I have received nothing but a canned “customer service has your email and is on it” response.

The worst part about it for me is that had they shipped my Memorial Day sale orders on the day they should have, my first order would not have been on the delayed flight. AND my second set of orders from the pop up sale was supposed to ship on 7/2 but they lumped it in with the other order set. I pointed this out to them when I got the shipping notification and they said (literally) “oops, sorry”. So NONE of my stuff should have been delayed AND I payed for two ship dates.

There was a tone of other stuff as well (water leaked out of bags, UPS had to repackage because the box was soaked among other things) which will go on the vendor forum if I don’t get some love from them soon. They have always been top notch to deal with but this was an absolute mess. I payed with a CC. I’ll give them 10 business days then I’m just gonna do a charge back.

 

[VintageReefer]

I think this shipping delay affected a LOT of ppl. I have to say I’m more than a little ticked off that I have received nothing but a canned “customer service has your email and is on it” response.

The worst part about it for me is that had they shipped my Memorial Day sale orders on the day they should have, my first order would not have been on the delayed flight. AND my second set of orders from the pop up sale was supposed to ship on 7/2 but they lumped it in with the other order set. I pointed this out to them when I got the shipping notification and they said (literally) “oops, sorry”. So NONE of my stuff should have been delayed AND I payed for two ship dates.

There was a tone of other stuff as well (water leaked out of bags, UPS had to repackage because the box was soaked among other things) which will go on the vendor forum if I don’t get some love from them soon. They have always been top notch to deal with but this was an absolute mess. I payed with a CC. I’ll give them 10 business days then I’m just gonna do a charge back.

Go to vendor forum right away. Not mad. But just open and honest about what happened, post pics, and tag them asking to help with the situation

They handle the narrative from there, they can come out looking good or bad and then it’s documented for others in the future