Apex connection issues after latest trident np update

[Vested]

Having some weird connection issues after recently updating last night, I've tried resetting the apex and router. Also power cycling everything, it will connect for a few minutes after reset and then drop off again. Anyone else or any ideas?

 

[Chewy954]

Not saying this is your issue, but I had this occur to me months ago.
I had to open the unit, replace the microSD card within it, and rebuild my system from a backup.

 

[Vested]

Not saying this is your issue, but I had this occur to me months ago.
I had to open the unit, replace the microSD card within it, and rebuild my system from a backup.

Awesome that sounds fun… do you have an apex jr?

 

[Ziggy17]

This exact thing happened with me less than a month ago. I booked an IT service call with Neptune and they remoted into my apex using teamviewere. After he poked around the tech told me there was no software or firmware fix, they had no parts for my A2 to fix it, so the only fix was that I buy a new A3 unit from them. My Apex is under 3 years old. I can post a screenshot of the email they sent me post service call confirming what I just said.

Shameful.

 

[Vested]

This exact thing happened with me less than a month ago. I booked an IT service call with Neptune and they remoted into my apex using teamviewere. After he poked around the tech told me there was no software or firmware fix, they had no parts for my A2 to fix it, so the only fix was that I buy a new A3 unit from them. My Apex is under 3 years old. I can post a screenshot of the email they sent me post service call confirming what I just said.

Shameful.

Lol yep they told me it looks like a hardware issue and ill need to rma it, out of warranty by a few months of course.

 

[Gut Pile]

Have same issue and got emails from them late last night asking me to add support to my fusion account. Someone broke something.

 

[Reefer Matt]

Yup, I had to buy a whole new system myself. It wouldn’t even light up.

 

[Vested]

Have same issue and got emails from them late last night asking me to add support to my fusion account. Someone broke something.

yeah I did the same and after they accessed it i was told it has a hardware issue, waiting for response on the options for rma. Its completely dead just purple light now after trying to factory reset

 

[Vested]

Pretty sure the issue is the update bricking the micro sd card, depending on what options they tell me I may try replacing it myself

 

[Gut Pile]

yeah I did the same and after they accessed it i was told it has a hardware issue, waiting for response on the options for rma. Its completely dead just purple light now after trying to factory reset

Yeah a hardware issue caused by the software.

 

[bluetang_2000]

after updating to 5.12 5O24 on my AC3 Pro, been having connection issue as well. it would work for a bit if I reset via the head unit with the little pin, but connection would dropped shortly.

 

[David_CO]

This happened to me like 2 months ago. I ended up having to buy a new head unit (my a3 was 14 months old so no warranty )

I got my old head unit “repaired” and I think they told me a board needed to be replaced and was 100 bucks. They discounted the new head unit and I think I paid 220 for it.

Today I got an NP and after it got hooked up my eb832 lost like 8 modules for 10 mins, they all eventually came back except the built in ffm module on the head unit so I guess I’m calling again tomorrow.

 

[Vested]

after updating to 5.12 5O24 on my AC3 Pro, been having connection issue as well. it would work for a bit if I reset via the head unit with the little pin, but connection would dropped shortly.

Submit a ticket with neptune and explain exactly that, hopefully they realize enough people with the same issue that its a problem on their end.

 

[bluetang_2000]

just submitted the ticket, will see what happens

 

[Vested]

I just got a response after submitting my information for RMA recommending to try replacing the micro sd card because its out of warranty. So guess im doing that

 

[Gut Pile]

I get being out of warranty but I've never had a unit actually last long enough to be out of warranty and they are the ones causing the problem either with defective cards, bad updates or a combination of the two.

 

[Gut Pile]

They want to do a phone support session. Next call slot is late next week.

 

[Vested]

They want to do a phone support session. Next call slot is late next week.

Goodluck, is your system ok till next week without the working apex?

 

[Gut Pile]

Goodluck, is your system ok till next week without the working apex?

I'm all fixed I followed the advice of popping a new card in. It appears to bootstrap aos from there and I just restored my old configuration. Had to put it into wifi setup and now everything works. I'm going to still talk to these folks and try to see if they can at least publish a wiki on how this thing bootstraps.

 

[Gut Pile]

Pretty sure the issue is the update bricking the micro sd card, depending on what options they tell me I may try replacing it myself

Its corrupted files on the sd card. New $8 card (empty) and I am back in business. If you can limp along locally the save config function still produces good data and can be used to restore everything.