Apex A3 pro setup problem Need HELP!

[455Cutlassdave]

Sounds like you've completed only the first step. Also, being brand new, the EB832 LEDs won't do anything until you program the outlets. It's very unlikely (not impossible) there's a hardware issue out of the box, more likely a user error. Go to their website here and follow the step by step.

Now that you have the orange light on the Apex you need to connect directly to it (as if it were an internet connection/router) then log in to the local dash to set up remote access and connect to Fusion. It's not a difficult process but you have to follow it exactly step by step.

I'm not sure I follow. I cannot power the unit using the EB833's plug. You cannot program something that is not getting power.

I spoke to tech support and they agree that it sounds like a bad unit out of the box. They are RMSing me a replacement. I just have to pay a 50 dollar refundable deposit.

In the meantime they want me to complete setup using the aux power supply and powering through the head unit. Thankfully I had a plug laying around that met the power requirements.

 

[takitaj]

Ah, ok. Sorry, misunderstood. I thought you were having issues getting connected. Hopefully that resolve it.

 

[ZombieEngineer]

Either bad aquabus or bad EB832 12V supply. Far more likely the latter from the symptoms you have described so far. I would just have BRS send you a replacement. That would be fastest.