For the cost of that pump I would expect a lot more in the form of protective packaging. And arriving damaged is really inexcusable, bubble wrap only costs pennies.
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For the cost of that pump I would expect a lot more in the form of protective packaging. And arriving damaged is really inexcusable, bubble wrap only costs pennies.
Good thing you file the shipping issue through them!I have a support ticket and have been talking to the CEO, the CEO responded with "Any issues we have you covered" So I am going to post the shipping issue to the support ticket and see what the support person says.
Wow! Sad to hear that you are going through this on a $2k pump. Just from your experiences here, its an easy decision for me. I will not be buying one. I watch closely to see how things go for you. Hopefully the pump will work and you will have no issues.
Yep. The Abyzz pump itself is amazing. D E A D silent. I added a manifold due to updating the pump. Previously I used mag drive 9.5 which is 90W, now with Abyzz I only use 45 W with an additional manifold and still get the same sump flow. Plus I can still crank it up if I want it.My understanding people have had these running for several years without issue!
Even though it's dead silent and runs for years without issue I'd still be livid if it showed up at my door with any sort of damage. And I'd be asking for a full replacement but fortunately it will be a little while before I'm shopping around for a $2000+ pump so hopefully they work out the kinks
Newest news, I will be testing and providing feedback on a new controller that is coming out next year. So, for now, I will be using this one I got today until they are ready with the new one.
Alot of frustration has turned into a great situation for me.
Newest news, I will be testing and providing feedback on a new controller that is coming out next year. So, for now, I will be using this one I got today until they are ready with the new one.
Alot of frustration has turned into a great situation for me.