It has been about a year since my tank fully cycled and the family is growing! My one spot foxface, yellow coris wrasse, 5 scarlett hermit crabs, 5 trochus snails, 5 nassarius snails, and a micromussa coral have arrived!
I had a minor scare with the delivery... yet again. I got an email from UPS informing me that my delivery from LiveAquaria arrived and left at my rear door. Noooope! I called UPS to inform them and over an hour later, my local UPS location called to let me know that the driver had scanned the wrong package and that my package was on the way. An hour later, my package arrived.
I did call LiveAquaria as soon as I called UPS to inform them of the issue. They really appreciated the heads up and told me they would also escalate on their end. The customer service rep (who I've spoken to regarding past orders as well) was incredibly friendly and helpful as usual. Props once again to LiveAquaria!
Pictures to come later today or tomorrow.
I had a minor scare with the delivery... yet again. I got an email from UPS informing me that my delivery from LiveAquaria arrived and left at my rear door. Noooope! I called UPS to inform them and over an hour later, my local UPS location called to let me know that the driver had scanned the wrong package and that my package was on the way. An hour later, my package arrived.
I did call LiveAquaria as soon as I called UPS to inform them of the issue. They really appreciated the heads up and told me they would also escalate on their end. The customer service rep (who I've spoken to regarding past orders as well) was incredibly friendly and helpful as usual. Props once again to LiveAquaria!
Pictures to come later today or tomorrow.
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