I placed an order with reef pro based off this post and selected a ship date. Reefpro missed two scheduled ship dates. The first time they did call me the day before, which ok I said it was good to go. They moved my ship date a few days away because I had a coral frag on my order and they only ship fish with coral on Thursdays for Friday. I thought it was weird, but I said ok.. and Thursday came around, didn’t hear or see tracking, thought to myself, sometimes hits later, so next day receieved nothing… shot them an e-mail, took the day off from work to receive my order. They said the conditioned fish I wanted didn’t look good to their standards so they didn’t ship and someone should’ve contacted me (which did not happen). i advised them of the inconvenience of taking off from work and they didn’t seem to care but eventually offered a frag for my inconvenience… .. fast forward a week later they shipped. I received my fish, but did not receive their promised frag…probably won’t buy from them, again.. felt like I was dealing with a chop shop…and their “purchase 3rd party shipping insurance“ or they don’t cover your fish is a joke in its own..
Thank you