XPAqua Sumpless ATO help!!

[littlefoxx]

Hello I purchased the sumpless ATO system for my tank by XPAqua. Does anyone have this product that can provide guidance??? I installed it but now it will not automatically shut off. I had to unplug it to keep it from making my tank spill water over the rim. Anyone know why? Ive looked and looked and I cant find anything about the issue.

 

[jsker]

How about some help please

 

[Sleeping Giant]

is it possible the sensor is covered or maybe try to restart it

 

[littlefoxx]

is it possible the sensor is covered or maybe try to restart it

Ive tried both, it floods every time. Been just plugging it in when l need to top off the water then unplugging it. Super aggravating. The sensor is this little blue thing.

 

[Sleeping Giant]

weird, any help from the manufacturer?