Wow... never had such terrible customer service from BRS lately - after the sale to Aperture...
Sent an e-mail on February 3, 2023:
One question regarding the Pentair UVs...
The very latest posted review on your website states:
"We are an aquarium installation maintenance company and we've had at least a dozen emperor aquatic UV's of all sizes melt thru the casings. It does take a year or so to happen but it will happen. Pentair knows about this and does nothing! We switched back to AquaUV."
Has BRS had complaints like this about the Pentair UVs at any time...?
Let me know.
Thanks again!
Never received a response.
So sent a followup e-mail 5 days later - never received a response.
So sent another followup e-mail 8 days after the second one (13 days after the original) - never received a response.
Still have not received a response to this day.
This never happened before the sale to Aperture - they would always get back to you by the next day.
Randy left very shortly after the sale - he saw the writing on the wall.
Ryan was demoted/took a demotion to "Customer Advocate".
Just another example of a once great company being ruined after being bought out.
Sent an e-mail on February 3, 2023:
One question regarding the Pentair UVs...
The very latest posted review on your website states:
"We are an aquarium installation maintenance company and we've had at least a dozen emperor aquatic UV's of all sizes melt thru the casings. It does take a year or so to happen but it will happen. Pentair knows about this and does nothing! We switched back to AquaUV."
Has BRS had complaints like this about the Pentair UVs at any time...?
Let me know.
Thanks again!
Never received a response.
So sent a followup e-mail 5 days later - never received a response.
So sent another followup e-mail 8 days after the second one (13 days after the original) - never received a response.
Still have not received a response to this day.
This never happened before the sale to Aperture - they would always get back to you by the next day.
Randy left very shortly after the sale - he saw the writing on the wall.
Ryan was demoted/took a demotion to "Customer Advocate".
Just another example of a once great company being ruined after being bought out.