My tanks 1 year anniversary is this week. This past year I bought all my hard goods from BRS with zero issues. Not a single one. I decided to share the love with another vendor because I think it’s important to have competition in any industry.
I have been saving my very hard earned money for some GHL equipment, a Profilux mega set and a KH Director with a SA dosing pump. I placed an Order with Marine Depot 10 days ago for ~$2100. Some of the items shipped right away like a box of salt and some GFO. We had some severe weather here last week and UPS has only delivered a box of salt so far. Understandable, but at least it’s in transit. Why have you not shipped my GHL equipment yet? I emailed you yesterday asking why it hasn’t been shipped and you can’t even respond to my email over 24 hours later? BRS gets back to me usually in 60 minutes if that. Why wasn’t there any warning about a delay to even begin the shipping process? I am beyond frustrated about being treated this way. I’m beyond frustrated that I have to take my complaints to a message board to hopefully be heard. We have choices in this hobby, and my choice will be to take my business elsewhere if this is how I’m going to be treated after you’ve taken thousands of dollars of my money.
This shipment requires a signature, so I can’t even plan ahead to be home to receive this because who knows when it’s going to get shipped. Be better.
I have been saving my very hard earned money for some GHL equipment, a Profilux mega set and a KH Director with a SA dosing pump. I placed an Order with Marine Depot 10 days ago for ~$2100. Some of the items shipped right away like a box of salt and some GFO. We had some severe weather here last week and UPS has only delivered a box of salt so far. Understandable, but at least it’s in transit. Why have you not shipped my GHL equipment yet? I emailed you yesterday asking why it hasn’t been shipped and you can’t even respond to my email over 24 hours later? BRS gets back to me usually in 60 minutes if that. Why wasn’t there any warning about a delay to even begin the shipping process? I am beyond frustrated about being treated this way. I’m beyond frustrated that I have to take my complaints to a message board to hopefully be heard. We have choices in this hobby, and my choice will be to take my business elsewhere if this is how I’m going to be treated after you’ve taken thousands of dollars of my money.
This shipment requires a signature, so I can’t even plan ahead to be home to receive this because who knows when it’s going to get shipped. Be better.