In recently bought two Ecotech Marine MP40MQD Pumps - w/Mobius. Both had apparently been running fine since I up my tank in early August. Late last night one of the MP40s starting shooting water radially out of the side of its body rather than straightforward. I took the wet side out and disassembled it and found that one of the circular plastic parts has broken into three pieces (see picture). There was also black plastic shavings inside which I assume are parts of the wet side getting gouged while running.
I emailed Ecotech customer service last night and they responded this morning that they would send a replacement wetside. I could not be happier with the responsiveness.
Out of paranoia I opened up all three MP40 wet sides I have (I purchased an extra one for swap out purposes). I noticed that the unit that broke had almost no gel lubrication around the magnet and bottom of the impeller. In contrast, the brand new unused wet side had a thick amount slathered around. I took some Molykote and generously lubricated the two working MP40 wet sides. The working wetside that had been in my tank ran with a slight rattling sound which I could not figure out how to get rid off. After the fresh coating of Molykote, that wetside runs completely silent now.
Key takeaways:
- Ecotech customer service was great here
- As part of periodic maintenance, put on Molykote or some other hydrophobic lubricant to keep the wetside running well. Doing this completely eliminated the excess wetside noise for one the wetsides I had in my tank.
I emailed Ecotech customer service last night and they responded this morning that they would send a replacement wetside. I could not be happier with the responsiveness.
Out of paranoia I opened up all three MP40 wet sides I have (I purchased an extra one for swap out purposes). I noticed that the unit that broke had almost no gel lubrication around the magnet and bottom of the impeller. In contrast, the brand new unused wet side had a thick amount slathered around. I took some Molykote and generously lubricated the two working MP40 wet sides. The working wetside that had been in my tank ran with a slight rattling sound which I could not figure out how to get rid off. After the fresh coating of Molykote, that wetside runs completely silent now.
Key takeaways:
- Ecotech customer service was great here
- As part of periodic maintenance, put on Molykote or some other hydrophobic lubricant to keep the wetside running well. Doing this completely eliminated the excess wetside noise for one the wetsides I had in my tank.