TSA's Summer Bash Live Sale **OVER 4,000 CORALS** Huge Discounts!!!

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Broog

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TopShelfAquatics said:
So should we do another gift card???

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Yes, in honor of your Florida Panthers making it to the finals!
 
JBR

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TopShelfAquatics said:
Hello. We are sorry to hear that you were disappointed with those three frags you picked up. From the looks of the photos the frags were spot on with how they look in your tank. Obviously when we shoot the photos we are using a professional camera and lens so the quality of the photos will be excellent. As far as filtering the photos we do not use any sort of filter, there are plenty of customers who have visited the farm and watched us do the photos and can attest that there are no filters. The lighting we shoot our photos under is in the product description. When customers receive the corals there is always a chance the colors may look different due to different lighting spectrum. As far as that last frag I am not sure why that employee could not find an appropriate replacement. If you know who you spoke with please pm. If a frag does not look good we will always either replace it with an equal or larger frag and if we do not have one then we will refund you. If you ever have issues in the future please ask for Ernesto when you are there and I will handle it personally.
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I guess everyone has their interpretation of “spot on”. I can see the similarity with the other 2 frags but if you think the picture below is an accurate representation of what I received Id have to strongly disagree. Again, I’d like to point out that I do think TSA is an amazing shop, I’ve bought a lot of good frags and fish from the store thatve been healthy and looked great. However, there’s just something about bulk online sales of coral that get me: when you’re dealing with such a large quantity of frags, it feels inevitable that the individual quality of the frags comes second.

I also don’t know the name of the employee. It could’ve been an honest mistake or it could’ve just been a message from someone at the farm. It wasn’t their fault!

Either way, I just feel the overfiltered photos are a hobby wide issue that need to go. The colorful photos may increase the chance of a sale, but it also increases the risk that they are unsatisfactory to the customer on arrival. I feel they are inaccurate representations of what you see in person.
 

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