I put in a ticket last Sunday regarding a bad ballast from an Aurora I bought from you guys at the 2017 MACNA (The cherry red ones). Now to your credit you guys responded the next day. I replied and the next day you guys responded again.
All good so far, however every day is a SINGLE question, even though I immediately respond to your inquiries. So now here we are 7 days later, with 4 total questions at one per day. If I didn't know better, it would seem that the person responding to my ticket is doing the bare minimum to avoid a SLA breach. This is quite obnoxious and becoming frustrating. I just want to know
a) help me identify the ballast or powersupply issue
b) which ballast/powersupply to get from you
c) instructions to replace the ballast (either by sending it to you or fixing it myself)
Thank you,
A loyal customer who doesn't want to give up on you
All good so far, however every day is a SINGLE question, even though I immediately respond to your inquiries. So now here we are 7 days later, with 4 total questions at one per day. If I didn't know better, it would seem that the person responding to my ticket is doing the bare minimum to avoid a SLA breach. This is quite obnoxious and becoming frustrating. I just want to know
a) help me identify the ballast or powersupply issue
b) which ballast/powersupply to get from you
c) instructions to replace the ballast (either by sending it to you or fixing it myself)
Thank you,
A loyal customer who doesn't want to give up on you
Last edited: