I just wanted to post my recent experience with this popular online retailer.
I recently purchased an AI blade coral grow from them and upon receiving the package opened it and inspected it for damage. I then downloaded the Mobius app and put the app and light through some paces. After about an hour of messing with the app and light I could tell that it wasn't going to work for me and my tanks needs. I reached out to TSA to discuss sending the light back.
I was shocked to find out that since I opened the box the light was no longer returnable. No full refund, no refund minus a restocking fee and not even store credit to be used later. Essentially I cut 2 stickers and turned in on and now it can't be returned.
I would equate this in some way shape or form to having to buy a car without opening the doors and certainly dont even think of turning on the car and test driving it.
Most online retailer have reasonable return policies and some like BRS flaunts their return policy on most goods and even promotes buying items just to knowingly be returned (i.e. their PAR meter)
I just wanted to share my negative and surprising experience with this popular vendor that seems to have a return policy and customer service that is well below the industry standard.
I will not be buying anything from them again and would advise anyone else, unless its a "can't buy anywhere else" item to probably do the same.
I recently purchased an AI blade coral grow from them and upon receiving the package opened it and inspected it for damage. I then downloaded the Mobius app and put the app and light through some paces. After about an hour of messing with the app and light I could tell that it wasn't going to work for me and my tanks needs. I reached out to TSA to discuss sending the light back.
I was shocked to find out that since I opened the box the light was no longer returnable. No full refund, no refund minus a restocking fee and not even store credit to be used later. Essentially I cut 2 stickers and turned in on and now it can't be returned.
I would equate this in some way shape or form to having to buy a car without opening the doors and certainly dont even think of turning on the car and test driving it.
Most online retailer have reasonable return policies and some like BRS flaunts their return policy on most goods and even promotes buying items just to knowingly be returned (i.e. their PAR meter)
I just wanted to share my negative and surprising experience with this popular vendor that seems to have a return policy and customer service that is well below the industry standard.
I will not be buying anything from them again and would advise anyone else, unless its a "can't buy anywhere else" item to probably do the same.