So I am going to try to keep this short. I need a lid. I go with top lids. After contacting them through their website chat I get a text. He asks what I need, I explain what I need and I send a drawing.
And several photos.
I explain where I want the doors and that I want it to fit inside the Euro Brace. The person I was talking to was very friendly and knowledgeable and when talking to him he made it sound like it was a done deal. In the texts he asks for the inside dimensions and about the auto feeder. He even mentions they have templates for most auto feeders. At this point I think we are working on the lid. He says before they can make the lid model they need payment. At this point all I know is I am talking to someone about how I want my lid, I haven't explored the site yet. So I log into the website and make the payment. I did scan the website and skimmed this but misread it as saying no refunds after drawings. In my mind, yeah you get a model that was work. I need to learn to read.
Skimming is not reading kids and reading is fundamental. I paid the money thinking it was a done deal. I mean in the texts he is asking me measurements, I sent the photos he asked for and the drawing. Right?
Wrong. After 5 days I am like where the heck is my model I paid way to much for? So I ask, he says my engineers are working on it. OK that was a lie. Because on day 5 the same day I asked what the heck, I get an email from another person I never spoke to. This email has three videos. All three have nothing to do with the lid at all. They are strictly telling you how to measure for their lids. None of the videos told me how they want me to measure for inside a Euro Brace. They also have this long drawn out form. Where you lay a tape on the tank and take a photo of the tape on the glass. One of the photos want's to know how deep your tank is. Why? I don't want to do this, and I already answered all his questions and sent all these photos and measurements via text...to another...person? So I email back. It was close to the end of the day so I guess that's why I didn't hear back. After thinking about it I decided I just didn't want to mess with it. I also got a quote for another lid and it was $100 bucks cheaper and they had no issue with my diagram.
So I email for a refund. I immediately get a text pretending I never asked for a refund. I explain I don't want to go forward to which he explains, well we keep 30%, that's over $130. No drawings have been made, no 3D model, I haven't even sent their stupid form yet. Just a email and a few texts back and forth. I did not know that the process was going to be so stupid and lengthy. If they would have disclosed this I would have never went with them. If I cancel the process, I will owe 130 bucks. 24hrs. Nothing happened in 24hrs. We had a few texts, but I didn't even get the email until day 5. So this policy is a money grab.
This is unacceptable and I need to learn to read. NO ONE should work with these people after reading this policy. What are they out? So now I lose it and go full Karen. I am so fed up at all this. $130 bucks for this company to jerk me around? He says, I will have to get contact my CEO to find out what we can do. Then he says they can use my photo we don't need the form, "my engineer just sent that because I didn't send him your drawing, we will make you a perfect lid." I don't care! I am forced to stick with this company or lose $130.
This company seems like one person pretending to be CEO, engineers, and administrators. It's one dood. The guy who sent the email and the text guy has to be the same person. No way they have this whole team of people. It's a way to pass the buck to some imaginary person. This fake C E O? LOL! Just give me my money back. No he would rather force me to be stuck with him, or out money for nothing. (I just googled, they have five people, no wonder this lid is so expensive!)
I am so tired of companies like this. Please everyone learn from me avoid this company like the plague. I refuse to let this person keep my 130 bucks therefor I have to continue with them. Never ever do business with a company with a bad policy.
A bad company will write bad policies to sucker in idiots like me. Very effective. PLEASE learn from my mistakes.
And several photos.
I explain where I want the doors and that I want it to fit inside the Euro Brace. The person I was talking to was very friendly and knowledgeable and when talking to him he made it sound like it was a done deal. In the texts he asks for the inside dimensions and about the auto feeder. He even mentions they have templates for most auto feeders. At this point I think we are working on the lid. He says before they can make the lid model they need payment. At this point all I know is I am talking to someone about how I want my lid, I haven't explored the site yet. So I log into the website and make the payment. I did scan the website and skimmed this but misread it as saying no refunds after drawings. In my mind, yeah you get a model that was work. I need to learn to read.
Skimming is not reading kids and reading is fundamental. I paid the money thinking it was a done deal. I mean in the texts he is asking me measurements, I sent the photos he asked for and the drawing. Right?
Wrong. After 5 days I am like where the heck is my model I paid way to much for? So I ask, he says my engineers are working on it. OK that was a lie. Because on day 5 the same day I asked what the heck, I get an email from another person I never spoke to. This email has three videos. All three have nothing to do with the lid at all. They are strictly telling you how to measure for their lids. None of the videos told me how they want me to measure for inside a Euro Brace. They also have this long drawn out form. Where you lay a tape on the tank and take a photo of the tape on the glass. One of the photos want's to know how deep your tank is. Why? I don't want to do this, and I already answered all his questions and sent all these photos and measurements via text...to another...person? So I email back. It was close to the end of the day so I guess that's why I didn't hear back. After thinking about it I decided I just didn't want to mess with it. I also got a quote for another lid and it was $100 bucks cheaper and they had no issue with my diagram.
So I email for a refund. I immediately get a text pretending I never asked for a refund. I explain I don't want to go forward to which he explains, well we keep 30%, that's over $130. No drawings have been made, no 3D model, I haven't even sent their stupid form yet. Just a email and a few texts back and forth. I did not know that the process was going to be so stupid and lengthy. If they would have disclosed this I would have never went with them. If I cancel the process, I will owe 130 bucks. 24hrs. Nothing happened in 24hrs. We had a few texts, but I didn't even get the email until day 5. So this policy is a money grab.
This is unacceptable and I need to learn to read. NO ONE should work with these people after reading this policy. What are they out? So now I lose it and go full Karen. I am so fed up at all this. $130 bucks for this company to jerk me around? He says, I will have to get contact my CEO to find out what we can do. Then he says they can use my photo we don't need the form, "my engineer just sent that because I didn't send him your drawing, we will make you a perfect lid." I don't care! I am forced to stick with this company or lose $130.
This company seems like one person pretending to be CEO, engineers, and administrators. It's one dood. The guy who sent the email and the text guy has to be the same person. No way they have this whole team of people. It's a way to pass the buck to some imaginary person. This fake C E O? LOL! Just give me my money back. No he would rather force me to be stuck with him, or out money for nothing. (I just googled, they have five people, no wonder this lid is so expensive!)
I am so tired of companies like this. Please everyone learn from me avoid this company like the plague. I refuse to let this person keep my 130 bucks therefor I have to continue with them. Never ever do business with a company with a bad policy.
A bad company will write bad policies to sucker in idiots like me. Very effective. PLEASE learn from my mistakes.
