SB Reef customer service/support issue

AI Nero 5

MathewT

New Member
Review score
+0 /0 /-0
View Badges
Joined
May 18, 2018
Messages
9
Reaction score
1
Review score
+0 /0 /-0
Rating - 0%
0   0   0
A few weeks ago I was cleaning my 16" wifi extreme and discovered some lenses that had yellowed significantly and one diode that appears very dark. I posted in the facebook support group asking about this issue. The light is under 2 years old, in the same post I inquired if it was a warranty issue. I was told to send an email and they would send me new lenses. Two weeks later I have had no response, comments for my post were turned off and additional posts from myself to the "support group" where you are not supposed to discuss warranty issues have not been approved. I have called and never gotten an answer. Does anyone have any recomendations on how to get the issue resolved or should in just cut my losses and buy something different? Recomendations on replacement parts.
20191014_140937.jpg
Screenshot_20191028-120350_Facebook.jpg Screenshot_20191028-121105_Chrome.jpg 20191028_121546.jpg
 
AquaCave Logo Banner
AI Hydra

Polyp polynomial: How many heads do you start with when buying zoas?

  • One head is enough to get started.

    Votes: 27 10.6%
  • 2 to 4 heads.

    Votes: 145 57.1%
  • 5 heads or more.

    Votes: 65 25.6%
  • Full colony.

    Votes: 10 3.9%
  • Other.

    Votes: 7 2.8%
Torch SALE
Back
Top