Reefwave 25 and 45 - Looking for a part

[Aqua Splendor]

Hello,

I have an issue with my Reefwave 45 I bought, I need to change a little part but I can't find from what R# it belongs.

It's not R35255, their website shows the piece I need, but in the bag, it's not there. So that screws me up...

Unfortunately, their service customer is playing with me and it's super frustrating I can't rely on them so if anyone of you has an idea let me know, thank you.

 

[blaxsun]

Hello,

I have an issue with my Reefwave 45 I bought, I need to change a little part but I can't find from what R# it belongs.

It's not R35255, their website shows the piece I need, but in the bag, it's not there. So that screws me up...

Unfortunately, their service customer is playing with me and it's super frustrating I can't rely on them so if anyone of you has an idea let me know, thank you.

I think that is the actual part you need. I wonder if it's part of this kit?

R35246 - Red Sea

Find your required Red Sea spare parts, hassle free. The item can be supplied to you by any certified Red Sea dealer.

www.redseafish.com

 

[Aqua Splendor]

I wonder the same thing...
It's unfortunate there's so much confusion about the picture and what is available in the spare bag.

I just receive an information saying the piece I'm looking for should be in the bag... so idk, will see.