Red Sea ReefDose4 issues "unknown error"

[MyTonyTiger]

Hey everyone,

I have a ReefDose 4 that I'm just setting up. I have no issues running through the reefbeat app and getting it connected to wi-fi. It even downloaded and updated the firmware. However, when it gets to the screen where you can rename it, it always fails with an "unknown error". I eventually have to close the app and re-open it. When I do, I can see the pump added, but it's in a "Disconnected" state and won't connect. I've been through the process about 5 times now. I've tried different names, even leaving the name as the default. Nothing has worked.

Things I've done to troubleshoot.
1) unplugging the unit and plugging it back in
2) Deleting the device and re-adding it.
3) Hard Reset of the pump and re-adding it.
3) I have confirmed that it is getting connected to the router.
4) Using my PC, I can ping the IP address and get a response.
5) When I navigate to the IP address reported by my router, I get a JSON response that appears to have valid data.

The JSON looks like this (I deleted the uuid and mac address here in the forum):

{
  "ap_enabled": false,
  "ap_ip": "192.168.4.1",
  "wifi_enabled": true,
  "wifi_ip": "192.168.1.2",
  "rtc_connected": true,
  "flash_size": 16777216,
  "free_heap": 89540,
  "total_bytes": 3305921,
  "used_bytes": 46184,
  "uptime": "D:001-H:00-m:32-s:37",
  "uuid": "deleted",
  "reset_reasons": {
    "0": "software reset CPU",
    "1": "software reset CPU"
  },
  "mac": "deleted",
  "i2c_devices": [
    {
      "address": "0x68",
      "device": "RTC"
    }
  ]
}

It's interesting too that some info I expected to be there was not... like firmware version.

I'm almost certain that this is completely an issue with the reefbeat app and not with the pump. As I type this out, I'm wondering if the firmware update changed the response from the pump such that it broke the software on rename.

I have tried for days to get somewhere with red sea tech support, but it's stupid slow and even after telling them the above, I am still getting suggestions like unplug it and plug it back in.

If anyone here maybe knows something else I can try, please let me know. I wish red sea had a web portal where I could see my devices and not just reefbeat. Like seneye does.

 

[MyTonyTiger]

Update:

Tech support replied shortly after I posted. Per their request, I did the following:

I did another factory reset on the doser and deleted it from my tank in Reefbeat. I then created a new tank in Reefbeat with "offline" mode. I was then able to add the doser to the new offline tank and it's working. So, maybe it's an issue with the online servers?

So, that was a good suggestion from tech support. Still waiting to hear about getting it added to my online tank in reefbeat.

 

[MyTonyTiger]

OK, the issue is resolved!

Seems this was my fault after all. My router was showing the device connected. However, there was a general rule to block new devices. Something I had done months earlier and had forgotten about. I did not realize that the router would still show new devices as connected so when I saw it in the list and I could ping it and navigate to it on my network, I assumed all was well. It was not.

Anyway, this was discovered after following the suggestion from tech support to try attaching the pump to a hotspot. Once I did this, the pump connected and all was well. This is what prompted me to dig a little deeper into my router settings and discover the issue.

Maybe this will help someone someday.