New seneye PAR

[Kistos]

Hello Team!

I recently bought a brand new seneye for my reef tank.

Everything was fine to create an account and setup the apps and windows pc.

When I reach the point to use the par meter seneye direct me to their website and was asking 60$ to unlock the par meter on seneye.

Nothing was mentioned that before I buy the device. Anyone else had any similar experience?

 

[EricGRIT09]

Hello Team!

I recently bought a brand new seneye for my reef tank.

Everything was fine to create an account and setup the apps and windows pc.

When I reach the point to use the par meter seneye direct me to their website and was asking 60$ to unlock the par meter on seneye.

Nothing was mentioned that before I buy the device. Anyone else had any similar experience?

I don’t have a ton of expertise here but I just purchased a Seneye Reef and the PAR meter works out of the box. Did you by chance purchase a Seneye “Home”?

 

[Kistos]

I don’t have a ton of expertise here but I just purchased a Seneye Reef and the PAR meter works out of the box. Did you by chance purchase a Seneye “Home”?

I got the Seneye Reef Monitor. I don't see anything about home anywhere on the box.

I bought this from BRS website.

 

[Kistos]

Here is a picture also I see to my windows pc.

 

[Falcon30]

I had same thing happen to me.....call customer service and updated on thier side and then i got the par meter working

 

[Goaway]

View attachment 2798194
Here is a picture also I see to my windows pc.

Have receipt info ready. If they ask. As said above, contact support.