- Joined
- Apr 7, 2020
- Messages
- 52
- Reaction score
- 47
So.. not exactly a shocker to have issues given the plethora of bad reviews on customer service I have read.. but given the lack of full suite alternative aquarium controllers I went ahead and purchased the full set of products in the hopes of furthering my reef tank to the more neurotic level.
Ordered end of Nov and got it about a week later.. but here’s where the issues started
Given all of this I am curious why for one there is not an alternative suite of products from a company that values its customers. It’s really not a matter of money, I’ve just never come across such a terrible customer experience worth posting a BUYER BEWARE. Really disappointing experience overall, was quite excited to get this all going.
Ordered end of Nov and got it about a week later.. but here’s where the issues started
- After several days of troubleshooting probes that would not work (not to mention 5+hours of my time wasted) I finally got someone at Apex to call me where it was concluded the Fusion itself (brand new) was defective
- They informed me they would require a deposit... to send me a new product. Mind you I just shelled out $2k to receive a defective product I would now need to lay out additional money to get a chance to receive the product that I paid for
- I gave the deposit.. and they shipped the new unit. NOW.. I was supposed to be refunded of the deposit upon their receipt of my original unit which I shipped back on the 10th.. tracked.. confirmed delivery... they even confirmed they have it.
- Today is now December 30th... they have yet to refund the deposit because no one could be bothered... (believe me have reached out)
- On top of all of this one probe is still not fully working (cant forget the wasted money buying new calibration etc...)
Given all of this I am curious why for one there is not an alternative suite of products from a company that values its customers. It’s really not a matter of money, I’ve just never come across such a terrible customer experience worth posting a BUYER BEWARE. Really disappointing experience overall, was quite excited to get this all going.
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