I love your website and I buy a lot of stuff from MD but I am getting frustrated with the free shipping on orders over $39 that suddenly changes to $2.99 for expedite shipping. The moment I press check out for some reason it defaults to the extra $2.99 for faster shipping and that is a minor thing but even after I change it to regular shipping and it shows $0 when I go to finalize the order the $2.99 is back on it again. I again deselect it and then when I make the final payment with PayPal and it returns me to the MD website to Review the order and press the last finalization button the $2.99 is back once again, so I have to deselect it again.
If I don't pay attention up until the last step the $2.99 Expedite fee is going to get tacked on. So that is three times you have to change it back to $0 or else you pay the extra $2.99!
Now normally I might not have an issue with this but the extra $2.99 does nothing to make the package arrive any faster. It seems to take the same amount of days with or without it. Out of about 6 orders I made in 2020 I got caught paying the expedite shipping on two of them. I know $2.99 is not a big deal and I don't want a refund, but I am asking the your IT department please fix it so that the customer do not have to deselect it three times during the checkout process.
It's a minor issue but it's just not right.
If I don't pay attention up until the last step the $2.99 Expedite fee is going to get tacked on. So that is three times you have to change it back to $0 or else you pay the extra $2.99!
Now normally I might not have an issue with this but the extra $2.99 does nothing to make the package arrive any faster. It seems to take the same amount of days with or without it. Out of about 6 orders I made in 2020 I got caught paying the expedite shipping on two of them. I know $2.99 is not a big deal and I don't want a refund, but I am asking the your IT department please fix it so that the customer do not have to deselect it three times during the checkout process.
It's a minor issue but it's just not right.