Light keeps turning on!

[AydenLincoln]

My Apex has always set my AI Prime light to on and now it seems like my light always stays on. I’ve never had an issue with the schedule or it being on before. It’s always used the schedule before and went and off at the proper time. Anyone else have this issue? Solution? Going to update it and hope it helps/solves the issue.

 

[Drewbacca]

Did you check your sched details?
Maybe some other sched has an accidental line controlling them?
so when / how do they turn off?
it's Wierd you just post that, and I randomly just saw.. as I've never had any apex lighting issues.. but.. I stayed up late last night, and one of my lights flashed on full blast and right back off in the middle of the night.. I checked the different light schedules and saw nothing that would make that happen.. great..is this happening EVERY night? Free lightning effect built into apex? :O

 

[NickCage007]

Apex updates. Seen tons of these on social media in last 24hrs. Sad. Hopefully you get it resolved.

 

[Miami Reef]

Does the issue persist if you connect the AI Prime to a standard outlet instead of the Apex?

 

[BeanAnimal]

I honestly can't fathom why anybody puts up with these devices. Between the inability to keep time, the disaster that mobius is and the overall component quality, I would have jumped ship ages ago. I also can't fathom having a device that is tied to, dependent on and controlled by a web service... crazy.

 

[Dburr1014]

Apex updates. Seen tons of these on social media in last 24hrs. Sad. Hopefully you get it resolved.

I'm very hesitant to do the last update after the previous one. It's still sitting in the que.

When I get some more failures I'm doing away with some apex gear. For now I've only lost one wav after 5 years. I had 2 wav, 2 EB832, and a dos.

 

[Drewbacca]

No apex complaints here.. my internet sucks but my apex is using a ethernet cable and doesnt require fast internet. I've had my Apex since Feb of 2020 and haven't had any issues... my auto feeder never worked, but I never put in a ticket.
I havent used my dos for 2.5 years as its just sat mounted under my stand above my sump, and I just fired it up yesterday with no issues, as I plan to setup AWC.
I just wish they would make a ½ inch air solenoid so people don't have to rig a valve from amazon to regulate their ph with co2 scrubbers.

 

[exnisstech]

Not a fix for the apex issue but you can run the light with the my Ai app until you figure things out. I've used it for years with no issues. It can even keep track of the date and time accurately unlike mobius.

 

[AydenLincoln]

Not a fix for the apex issue but you can run the light with the my Ai app until you figure things out. I've used it for years with no issues. It can even keep track of the date and time accurately unlike mobius.

I have always run it with both. I just updated it and I hope it fixes the issue I’ve never had it happen before.

 

[AydenLincoln]

Does the issue persist if you connect the AI Prime to a standard outlet instead of the Apex?

Nope. It works fine. I updated the AI so I’m hoping that helps. I will keep everyone updated when my schedule runs tomorrow.

 

[AydenLincoln]

Did you check your sched details?
Maybe some other sched has an accidental line controlling them?
so when / how do they turn off?
it's Wierd you just post that, and I randomly just saw.. as I've never had any apex lighting issues.. but.. I stayed up late last night, and one of my lights flashed on full blast and right back off in the middle of the night.. I checked the different light schedules and saw nothing that would make that happen.. great..is this happening EVERY night? Free lightning effect built into apex? :O

Yes and no I didn’t. I even ran a practice test. I updated the AI and I hope it helps.

 

[gbroadbridge]

Yes and no I didn’t. I even ran a practice test. I updated the AI and I hope it helps.

My Prime 16 has done that in the past.

In my case I found that it had changed timezones and was running the schedule thinking it was in a different country.

Factory reset helped get it back on track. Annoying.

 

[AydenLincoln]

I think I found the issue the app’s time was set incorrectly somehow lol! I hope this solves the problem lol!

 

[AydenLincoln]

My Prime 16 has done that in the past.

In my case I found that it had changed timezones and was running the schedule thinking it was in a different country.

Factory reset helped get it back on track. Annoying.

Me too I just found that out when I looked lol! It’s definitely not 1970 either haha.

 

[gbroadbridge]

Me too I just found that out when I looked lol! It’s definitely not 1970 either haha.

I think it has something to do with an internet connectivity issue.

It's done it a few times over the last couple of years.

 

[BeanAnimal]

I think I found the issue the app’s time was set incorrectly somehow lol! I hope this solves the problem lol!

Nothing is actually solved…. It is my understanding that this is a long standing bug that they have not been able to fix, so will happen again.

 

[AydenLincoln]

Nothing is actually solved…. It is my understanding that this is a long standing bug that they have not been able to fix, so will happen again.

Okay so I will keep an eye on it but at least now I know what to look out for/what caused it.

 

[BeanAnimal]

Maybe somebody can offer some insight as to what triggers it?

 

[gbroadbridge]

Maybe somebody can offer some insight as to what triggers it?

I believe that the device sporadically queries an NTP server to check date/time.

If the query fails the device falls back to epoch 0 which is Jan 1st 1970, rather than just ignoring the error and continuing with the existing date/time.

I've reported the issue several times.

 

[BeanAnimal]

I believe that the device sporadically queries an NTP server to check date/time.

If the query fails the device falls back to epoch 0 which is Jan 1st 1970, rather than just ignoring the error and continuing with the existing date/time.

I've reported the issue several times.

LOL