First off, the customer service reps at Marine Depot and UPS were outstanding and professional. Apparently, Marine Depot recently changed it's a signature is required on shipments over x amount policy. I have had larger orders before without a required signature. So, I was surprised to have one required for my most recent order. Given the amount of doorstep theft that goes on today, I totally understand and appreciate the motive for such a requirement. It's not really the problem. The problem is there is no way for me to sign for the package ahead of time if I know that I am not going be able to be there to sign for it.
Marine Depot thinks that by sending me to UPS's MyChoice, I can sign for the package. However, MyChoice says the sender must remove the requirement and will not let me pre-sign for it. I call Marine Depot and the CSR and her supervisor tell me they cannot lift the requirement. I ended up having to go meet the UPS driver to get my package.
Customers need to have the ability to accept responsibility for packages left at our doorsteps. We should not be forced to stay home all day to receive an order.
Marine Depot thinks that by sending me to UPS's MyChoice, I can sign for the package. However, MyChoice says the sender must remove the requirement and will not let me pre-sign for it. I call Marine Depot and the CSR and her supervisor tell me they cannot lift the requirement. I ended up having to go meet the UPS driver to get my package.
Customers need to have the ability to accept responsibility for packages left at our doorsteps. We should not be forced to stay home all day to receive an order.