I can't reach Marine Depot

[DracoKat]

I've placed an order for delivery last week, it was supposed to be delivered tuesday. Now the USP tracker doesn't show me delivery- it seems to be stuck in Las Vagas according to last scan, which was the first and only scan according to tracker. It keeps telling me to check back for updates.

I paid extra for expedited shipping too (Which should've been 3-5 days. Today marks 7 days)

I've tried calling and kept getting disconnected or sent to the wrong person.
I've left messages for email returns and its been 2 days since my email (via their form on their website) and no response yet.

I'd like to talk to a person to find out where my package is! It's a skimmer and I'd like to have it please. Anyone have any idea how I can contact them hassle-free?!

please and thank you

 

[vetteguy53081]

I've placed an order for delivery last week, it was supposed to be delivered tuesday. Now the USP tracker doesn't show me delivery- it seems to be stuck in Las Vagas according to last scan, which was the first and only scan according to tracker. It keeps telling me to check back for updates.

I paid extra for expedited shipping too (Which should've been 3-5 days. Today marks 7 days)

I've tried calling and kept getting disconnected or sent to the wrong person.
I've left messages for email returns and its been 2 days since my email (via their form on their website) and no response yet.

I'd like to talk to a person to find out where my package is! It's a skimmer and I'd like to have it please. Anyone have any idea how I can contact them hassle-free?!

please and thank you

@MarineDepot

 

[vetteguy53081]

They've been tagged. You should hear from them.

 

[DracoKat]

thank you. I hope so. I know the call lines are closed over the weekend so I might have to wait till monday

 

[bluerider098]

I have always had good luck just calling the number listed on their website and gotten right thru. Thier customer support had been great in my opinion. Not sure where you live but they are on California time so make sure your not calling when they are closed.

Good luck.

 

[John A!10]

I have always had good luck just calling the number listed on their website and gotten right thru. Thier customer support had been great in my opinion. Not sure where you live but they are on California time so make sure your not calling when they are closed.

Good luck.

View attachment 2087355

+1

 

[Dennisd]

They have always been great.

 

[DracoKat]

Yep I made sure they are open when calling.

 

[DracoKat]

I pretty much got their on hold adverts memorized now.

 

[DracoKat]

Finally got through after 15 mins of holding to a girl who did help but sounded less than thrilled to be at her job.