I can not get my Hydra 26 HD out of store demo. Tried multiple times to reset it by holding down the indicator led for 10 seconds, nothing happened.
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Have you cleared te settings in the app?
Sorry you are having this experience. Can you try this? Instead of waiting for the 10 seconds leave the power disconnected for 5 minutes to let the power totally drain out of the lights. Then follow the recommended power up. I would also try deleting the program before you do this and clear the cache on your browser, phone so that there is not any trace of when the demo mode of switch on.
My though is that after the first reset something is telling the light to go back to demo mode.
I'm in the same boat. my 26's just arrived today, but the tank doesn't get here until June.Gonna follow this in case I run into the same issue -- I plan on getting the same light. Can't help you out though, unfortunately.
EDIT: oh, looks like there's a button to watch a thread. Didn't know that lol
I am currently at work, but will try this when I get home in the morning and report back what I come up with. Thank you
I'm in the same boat. my 26's just arrived today, but the tank doesn't get here until June.
I am hoping this works for you, I am thinking there is some infomation up in the cloud that after you do a reset, the past information get sent to the light and they go back into demo mode
I found this link