- Joined
- Aug 24, 2019
- Messages
- 1,141
- Reaction score
- 1,028
- Review score
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- Location
- Williamstown NJ
If you purchased one of Hanna’s new magnesium checkers online, check your email.
I just received an email from them about a defect in the reagents.
The email reads :
Dear Valued Customer,
First and foremost, we are sorry. We know that you want answers!
Some of our customers reported issues when using our Marine Magnesium Checker® (HI783). We at Hanna, took a deep dive into this problem. We gathered customer feedback and performed extensive testing in our laboratory.
After investigating, we determined that our reagents used in the Marine Magnesium Checker® test were the root cause of this issue. We discovered that one of the chemical raw materials in the reagents has an unexpected degradation over time. This caused customers to experience high readings.
The good news is we have a solution! Please click below and complete this form to get your new reagents.
(here’s the link)
The good news is we have a solution! Please click below and complete this form to get your new reagents.
This is the link
I just received an email from them about a defect in the reagents.
The email reads :
Dear Valued Customer,
First and foremost, we are sorry. We know that you want answers!
Some of our customers reported issues when using our Marine Magnesium Checker® (HI783). We at Hanna, took a deep dive into this problem. We gathered customer feedback and performed extensive testing in our laboratory.
After investigating, we determined that our reagents used in the Marine Magnesium Checker® test were the root cause of this issue. We discovered that one of the chemical raw materials in the reagents has an unexpected degradation over time. This caused customers to experience high readings.
The good news is we have a solution! Please click below and complete this form to get your new reagents.
(here’s the link)
The good news is we have a solution! Please click below and complete this form to get your new reagents.
This is the link