Goodbye & good riddance KH keeper plus

Aquariumaddictuk

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Good lord.
Not even sure where to start with this.
Purchased a kh keeper plus in mint condition & was previously very impressed with my other RF bits e.g pH meter/doser.
Upon receipt I was slightly taken a back by the build quality.
This thing looks like it was put together in an arts & crafts therapy session!

Unfettered I followed the guide to the letter calibrating, priming & weighing reagent with chem scales.
Sadly, all I got back was a standard "reagent out message"
32 tests in sequence were performed(I'm sad, I counted) & despite recalibration, new reagent, trying another brand new probe & various other tricks including salifert comparison nothing, NADA, no dice.
Having tried again once more this morning & having fired yet another email over to RF(who responded once asking to see my pH probe & never replied to pics) I decided to reset & recalibrate once again with brand new tubing.
During this process I knocked the unit very gently which fell from a height of 5 inches onto a soft carpet & promptly cracked across the top.

As stated this is purely my experience & I'm very happy with other reeffactory items but this thing is genuinely the worst made, most finicky piece of garbage I've bought in many years in the aquarium hobby.
If anybody wants a non working, superglued KH keeper let me know.
I'll give you a fiver to take it

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m.kristoff

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Just got one delivered from BRS. they had them marked down to $463. I figured why not! ordered the premade reagent.
Calibrated it 11 times!!! Had to reset it twice. still got errors. Its not a hard process at all. The feed pump will not calibrate. out of 11 times I got good numbers in a calibration. Tests failed and it turned red! ir was readding 0.00 and the other time it was 15 dkh

it is garbage

Just venting and will return it to BRS tomorrow
 
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Aquariumaddictuk

Aquariumaddictuk

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Just got one delivered from BRS. they had them marked down to $463. I figured why not! ordered the premade reagent.
Calibrated it 11 times!!! Had to reset it twice. still got errors. Its not a hard process at all. The feed pump will not calibrate. out of 11 times I got good numbers in a calibration. Tests failed and it turned red! ir was readding 0.00 and the other time it was 15 dkh

it is garbage

Just venting and will return it to BRS tomorrow
I bought mine "as new" second hand so sadly no option to return mine.
Ive cut my losses & gone back to the Hanna.
Annoying as I run very low kh & nutrients so the reassurance via app would of been nice but I had the exact same issue as you.
Red lights/no reagent message.
A very divisive piece of equipment it seems
 

I never finish anythi

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I bought mine "as new" second hand so sadly no option to return mine.
Ive cut my losses & gone back to the Hanna.
Annoying as I run very low kh & nutrients so the reassurance via app would of been nice but I had the exact same issue as you.
Red lights/no reagent message.
A very divisive piece of equipment it seems
 

m.kristoff

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after a few more resets, I got it working. It's not very polished and should not have taken this much effort to make work. The APP on my iphone and ipad are buggy.

I did reach out to Reef Factory support, and they haven't gotten back to me as of yet. I ended up asking BRS for a refund. I don't want to invest anymore time into it
 
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Aquariumaddictuk

Aquariumaddictuk

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after a few more resets, I got it working. It's not very polished and should not have taken this much effort to make work. The APP on my iphone and ipad are buggy.

I did reach out to Reef Factory support, and they haven't gotten back to me as of yet. I ended up asking BRS for a refund. I don't want to invest anymore time into itagr
Agreed.
Not a polished product & the build quality was shocking.
You're putting a lot of faith & in many cases, thousands of pounds worth of animals in the hands of this equipment & if you can't trust it to do it's job, it has no place
 
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