I'm sure it is an anomaly, but my experience with Dr. Reef was not great. The box arrived on time and no damage. Upon opening the styrofoam top, the bags felt warm to the touch. Two Anthius and one Emerald crab survived. Two Emerald crabs were dead...how does that happen?? Lastly, the Foxface was dead and looked horrible; that really saddened me. I reported the DOA and they were very responsive. However, since I placed the order before Christmas, I did not get a 25% discount on my replacement order. So, to replace the DOA items, it cost me $80.77 with shipping. I get that shipping isn't covered by most any vendor, but this situation seemed liked too many heat packs were used or something as the Foxface was in terrible shape. Just my experience and I know lots of people have had very good luck with them.