DIVERS DEN LiveAquaria too many DOA and sick fish

[coralreefer123]

I ordered from Divers Den @LiveAquaria twice and both times the fish are either not WYSIWYG or they were extremely sick after their images were taken and being shipped. I ordered a pair of Bangaii cardinalfish. Both arrived very skinny and malnourished, please see images. I also ordered a Randall’s prawn goby and pistol shrimp. The prawn goby came DOA with what looks like a bad bacterial infection on its tail. Please see images of the WYSIWYG pic and mine. Lastly, in the same order I received a completely DOA clown goby (not divers den) that looked like it had been dead for days. I still have not heard back from them and at this point do not want credit. I received credit before and this is what happens when you reorder!

 

[coralreefer123]

I ordered from Divers Den @LiveAquaria twice and both times the fish are either not WYSIWYG or they were extremely sick after their images were taken and being shipped. I ordered a pair of Bangaii cardinalfish. Both arrived very skinny and malnourished, please see images. I also ordered a Randall’s prawn goby and pistol shrimp. The prawn goby came DOA with what looks like a bad bacterial infection on its tail. Please see images of the WYSIWYG pic and mine. Lastly, in the same order I received a completely DOA clown goby (not divers den) that looked like it had been dead for days. I still have not heard back from them and at this point do not want credit. I received credit before and this is what happens when you reorder!

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[LiveAquaria]

@coralreefer123 We apologize for the delayed response and the condition the specimens arrived in. Thank you for providing the images so we may forward them to the shipping facility. We would appreciate the opportunity to view your order and reach out to you for a discussion/resolution. At your earliest convenience, please send us a private message with your order details/email address associated with the order. We look forward to hearing from you! Have a great day.