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Are you carrying any of their external skimmers?
And how long before replacement parts are in stock? I absolutely love my Deltec but it took almost seven weeks to source an impeller and I was about to throw in the towel on an otherwise fantastic skimmer.
Just to find out how long it will take to get to you (just for future reference or whatever), please let us know.
That must have been very frustrating! Deltec representatives statewide are well aware of the difficulty users encountered who had tried to acquire replacement parts in the past. They actually addressed this with us before we even had the opportunity to bring it up. This was obviously a major concern of ours since this was such a contentious issue in the past. Deltec is now committed to stocking replacement parts in their USA facility so they will be readily available should you need them in the future. If there is a specific part you would us to ask about to find out how long it will take to get to you (just for future reference or whatever), please let us know.
Are you planning on stocking the pumps and impellers for the models you currently carry?
Edit: the impeller debacle was just straightened out late last week for me.
TC2060 or TC2560 would be good for me. I'm running a Skimz SK222 now.That is a great question! We are definitely considering bringing aboard more from Deltec. We are listening very closely to hobbyist feedback right now and looking at what people are searching for. Which particular model(s) are you interested in? You are welcome to paste links back to us in your response. I will share your interests with our buyers. I suspect the truthful answer is we don’t quite know yet what we’ll bring aboard, just that we will eventually in the most strategic way possible. News is beginning to spread about us carrying Deltec again, so the outlook is bright for us expanding the line. So far the best seller is the SCA 1455H with Manual Self-Cleaning Head.
That's lovely that you are a distributor. How about spare parts? I've been trying to get parts for my AP902 for FIVE YEARS.
Hi I'm interested in 2561 internal didn't see it listed on side can you pm me price and availability. Thank you
Hi I'm interested in 2561 internal didn't see it listed on side can you pm me price and availability. Thank you
That's lovely that you are a distributor. How about spare parts? I've been trying to get parts for my AP902 for FIVE YEARS.
OK, sent you a note, Jeff. Please send me a real email address and I'll send you a parts list.
I'm really sore about Deltec's lack of customer support. FIVE YEARS. If they treat you the same way, well, you'll know what time it is. Meanwhile, if so, I'll chuck the Deltec in the garbage and get one from Lifereef or Bashsea.
Thanks.
Kevin