Customer Service At Marine Depot, Felicia

[Darren in Tacoma]

Thank You to Felicia for the prompt reply and solving of the shipping problem that was my mistake. I shouldn't have to say it, but even getting a reply is tough these days and Felicia was on it!

 

[MCatano]

Thank You to Felicia for the prompt reply and solving of the shipping problem that was my mistake. I shouldn't have to say it, but even getting a reply is tough these days and Felicia was on it!

They do have excellent customer service. Very prompt and helpful any time I have called.

 

[KWT]

I also have gotten excellent customer service from Marine Depot

 

[Amboss72]

Great customer service. Distribution centers located perfectly to get your orders on time if not ahead of schedule. Great company to do business with.

 

[vetteguy53081]

Unfortunately, I found the opposite last time around. I was a 7 year customer and introduced a PBT and quickly there was velvet in my show tank. I ordered meds as I had a day or two's on hand. Ordered with a price match and they went back and forth via Email and it took 9 days to arrive to me.
I lost $700 of fish due to delay as i could not find what I needed locally.
They were my first choice and prefeered source for needs. Now they are the last choice

 

[ajhudson15]

Unfortunately, I found the opposite last time around. I was a 7 year customer and introduced a PBT and quickly there was velvet in my show tank. I ordered meds as I had a day or two's on hand. Ordered with a price match and they went back and forth via Email and it took 9 days to arrive to me.
I lost $700 of fish due to delay as i could not find what I needed locally.
They were my first choice and prefeered source for needs. Now they are the last choice

was the shipping delay there fault? did you pay for expedited and not get it?

 

[Daniel@R2R]

The folks at MD are top notch! Great people over there!

 

[tautog83]

So you lost $700 in fish to save $10 on a price match ...not sure that's their fault

 

[Dennisd]

MARINE DEPOT is the BEST!!!

 

[vetteguy53081]

So you lost $700 in fish to save $10 on a price match ...not sure that's their fault

You dont get it. I ordered the item and at time of order, you provide price match . Marine Depot can (was to) get it to me quicker than a competitor and the CS person there when i called after 3rd day said she was reviewing it and I stated I really need the medication asap.
It was first sent two days later yet and arrived 3 days later.
Other than this instance- yes, theyve been superb and competitive with pricing. Ive purchased ALL my large items from them.

 

[vetteguy53081]

was the shipping delay there fault? did you pay for expedited and not get it?

Yes

 

[ajhudson15]

Yes

I assume this was also during covid when almost every site said they cannot guarantee expedited shipping. I'm not bashing on you or anything in just saying that marine depot does have great cs and with everything going on i wouldn't totally disqualify them from future orders just because of one shipping delay that happened to cause you problems.

 

[vetteguy53081]

I assume this was also during covid when almost every site said they cannot guarantee expedited shipping. I'm not bashing on you or anything in just saying that marine depot does have great cs and with everything going on i wouldn't totally disqualify them from future orders just because of one shipping delay that happened to cause you problems.

Im more bitter about Loss. It WAS during Covid and what burns me was the fish:
Chevron Tang
Powder blue
Desjardini sailfin
First achilles tang
Chocolate tang
Blonde naso

Of course, all the expensive ones.
NOTE: I never contacted them and blamed them due to good past customer service offered.
I really needed it and emphasized to them of the urgency to receive it. Bought the PBT who of course delivered velvet in no time to the tank

 

[ajhudson15]

Im more bitter about Loss. It WAS during Covid and what burns me was the fish:
Chevron Tang
Powder blue
Desjardini sailfin
First achilles tang
Chocolate tang
Blonde naso

Of course, all the expensive ones.
NOTE: I never contacted them and blamed them due to good past customer service offered.
I really needed it and emphasized to them of the urgency to receive it. Bought the PBT who of course delivered velvet in no time to the tank

Yea that's a tough list to lose especially now with another ban in place

 

[Darren in Tacoma]

I started this thread to thank MD for the good service. If you guys have had a different experience would you mind starting a different thread? Thank you.