- Joined
- Apr 23, 2019
- Messages
- 1,485
- Reaction score
- 1,519
I ordered a Trigger Titanium sump back on black Friday that came with a perfect box but the filter sock side was broken completely.
Alex from the support team was great and had another sump shipped out within a few days. I received it earlier this week and just started to get everything set up when I found that the replacement was cracked in almost the same exact place.
I know BRS has good customer service and I'm sure this will be dealt with but it is crazy frustrating to finally have time to sit down to do work on a project and find this twice! Also, this is the same exact model of sump but you'll notice in the pictures the end is a smoked color on one and blue on the other. Is Trigger just slapping these together with anything? Is this just a weak point on these sumps? Should I just scrap it all and go with a different sump at this point?
Alex from the support team was great and had another sump shipped out within a few days. I received it earlier this week and just started to get everything set up when I found that the replacement was cracked in almost the same exact place.
I know BRS has good customer service and I'm sure this will be dealt with but it is crazy frustrating to finally have time to sit down to do work on a project and find this twice! Also, this is the same exact model of sump but you'll notice in the pictures the end is a smoked color on one and blue on the other. Is Trigger just slapping these together with anything? Is this just a weak point on these sumps? Should I just scrap it all and go with a different sump at this point?