Automatic renewal membership fees

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mtraylor

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Since I did not get any of my questions answered before my charge was refunded and my access was taken back to normal.
If the questions were answered. I can no longer see them. So I'm posting here for answers please.

So on the auto renewal charges I have several questions.
1. What did the new charge of $40 get me? I'm assuming since I stated if the $40 dollars was for the 2 years I was good with that and if it wasn't then I wanted to cancel it. So since it was canceled that tells me it wasn't for the 2year. So what program is $40/year? I dont see in my account profile. I only see the $50/2 year and there is a 1 year for $30.

Can you please explain?

2. Also what is the process to cancel any re-occuring charges if you have the membership through paypal? Where is that located if you select not to re-occur when you sign up, where else should you make a selection?

Much appreciated.
 
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Randy Holmes-Farley

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Since I did not get any of my questions answered before my charge was refunded and my access was taken back to normal.
If the questions were answered. I can no longer see them. So I'm posting here for answers please.

Not sure what you are suggesting. Your ability to see and post never changes based on membership category.

All of your posts and any subsequent replies can be seen here (click on each thread to see replies):

 

jsker

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If you go to your account. One can do this by clicking on your avatar up on the right by the envelope icon>click account details>account upgrades.

once at account upgrades, one will see the different account upgrades. Some upgrades have link to the benefits for that upgrade and costs.


1. What did the new charge of $40 get me? I'm assuming since I stated if the $40 dollars was for the 2 years I was good with that and if it wasn't then I wanted to cancel it. So since it was canceled that tells me it wasn't for the 2year. So what program is $40/year? I dont see in my account profile. I only see the $50/2 year and there is a 1 year for $30.
Were you a supporting member?

2. Also what is the process to cancel any re-occuring charges if you have the membership through paypal? Where is that located if you select not to re-occur when you sign up, where else should you make a selection?
Down at the bottom of the upgrade page, one should see a section to cancel there upgrades.

If you still have an issue, please reach out to a team member and we will help you.
 
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mtraylor

mtraylor

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Not sure what you are suggesting. Your ability to see and post never changes based on membership category.

All of your posts and any subsequent replies can be seen here (click on each thread to see replies):

I was a supporting member when I found a post in the "members only" section in regards to the autorenewal fees and not being able to find where to turn them off. I posted my question in the thread as similar to above. The moderators returned my auto fee and took me out of membership. Thus if any of the questions were answered. I'm no longer a supporting member since my $40 fee was returned. So I cant see.
 
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mtraylor

mtraylor

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If you go to your account. One can do this by clicking on your avatar up on the right by the envelope icon>click account details>account upgrades.

once at account upgrades, one will see the different account upgrades. Some upgrades have link to the benefits for that upgrade and costs.



Were you a supporting member?


Down at the bottom of the upgrade page, one should see a section to cancel there upgrades.

If you still have an issue, please reach out to a team member and we will help you.
Yes I had gone to that section and looked at the fee's and some where to turn off the auto renewal feature. I couldn't find it. The thread said check paypal account as well which I did. My account showed there was $30/year fee and a $50.00 2 year fee. Such as below.
Account Fees.jpg


The auto renewal fee i was charged was $40. Which doesn't show up at all in those terms. Hence some questions. I guess I missed the renewal stuff some where years ago, but still couldn't find where to cancel it. I have been burned financially a plenty times with auto-renewal fees or "autopay". I prefer to do that myself these days so there are no breaches in my finances or the oops sorry auto-pay messed up and charged my $1500 blah blah blah 3 weeks and we will get your money back to you merry-go-round.

Anyway in that thread I stated if the $40 was for the 2 year membership then I was good with that. So I think since the $40 bucks was returned. That meant I was charged $40 for one year and not like a $40/2year discount for being continued member.

Since I'm no longer a member. I dont think there is an option to see where to cancel auto-renewal now. But when I was a member before I was refunded. I snapshoted the following. It looked like my only option was to cancel the membership here.
account2.jpg
 
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