Holy crap I’m pulling my hair out! Lol
Apparently an upgrade or something bricked the base unit which, as Ive read, is a well known issue. Changed SD card out and apex seems to have come back online with all the appropriate colors and such but for the life of me I cannot connect this dang thing to my internet. It’s showing the apex setup is giving off its own wi-fi signal but will not connect to fusion no matter what I try. I need fusion to control since I no longer have the display module. Tried to type in the router numbers as instructed by a Neptune agent and get absolutely nowhere with that. Have tried the typing the IP address into browser as instructed. Have tried resetting, logging out of fusion, power downs, resetting router, Wi-Fi connection of apex, hard wired Ethernet of apex, nothing seems to work. I no longer have the display module which I believe I used in original install. Can this be done without the display module?
I have a ticket opened with Neptune but that’s gotten me exactly nowhere. Nothing they are telling me is working other than the SD card swap which seemed to do the trick but is useless if I have no control.
They did however offer to sell me a brand new unit at a slight discount because my A2 is discontinued lol
Anyone have any quick tips when swapping out new SD cards to get this thing linked back to fusion where I have some control?
Thanks
Apparently an upgrade or something bricked the base unit which, as Ive read, is a well known issue. Changed SD card out and apex seems to have come back online with all the appropriate colors and such but for the life of me I cannot connect this dang thing to my internet. It’s showing the apex setup is giving off its own wi-fi signal but will not connect to fusion no matter what I try. I need fusion to control since I no longer have the display module. Tried to type in the router numbers as instructed by a Neptune agent and get absolutely nowhere with that. Have tried the typing the IP address into browser as instructed. Have tried resetting, logging out of fusion, power downs, resetting router, Wi-Fi connection of apex, hard wired Ethernet of apex, nothing seems to work. I no longer have the display module which I believe I used in original install. Can this be done without the display module?
I have a ticket opened with Neptune but that’s gotten me exactly nowhere. Nothing they are telling me is working other than the SD card swap which seemed to do the trick but is useless if I have no control.
They did however offer to sell me a brand new unit at a slight discount because my A2 is discontinued lol
Anyone have any quick tips when swapping out new SD cards to get this thing linked back to fusion where I have some control?
Thanks