Apex 832 not reporting Watts or Amps

[spicymikey]

I'm new to this controller system but jumped in deep all at once on my new 375. Among other things I have 3 EB832's. All three work to power devices plugged into it and can be controlled. The only problem with one of the EB's is that it does not report Power or Current correctly. I have two Abyzz A200s pugged into Outlet 1 and 5. I know they are drawing about 55w each based on the Abyzz control screen itself. But the EB shows anything from 0 to about 7w over the course of the day.

I opened a ticket with Neptune but so far they have given me elementary and unhelpful suggestions. Waiting on them to get back to me again with their third idea and thought I'd throw it out here to see if anyone had a suggestion. Thanks in advance!

 

[PeterC99]

So when you tap the Energy Bar Icon on the Apex Dashboard, you should get this:

 

[_AV]

There is a way to calibrate current sensing in EB832 with eb8zero command

1. Identify the AquaBus number of the EB832, EB8, or EB4 that you want to calibrate. If your Energy Bar is numbered EB832_3 then the Aquabus number is 3.
2. Unplug everything from the Energy Bar or at least make 100% certain it's all turned off (Even the 24V outlets on the EB832). This is critical. Whatever amperage the Energy Bar is pulling when the calibration is running as this becomes the new zero point. You want to make sure it's pulling 0.
3. Telnet into the controller and login with your user id and password for the Apex (Not Fusion).
4. Issue the following command: eb8zero n where "n" is the Aquabus address number of the Energy Bar that you want to calibrate. If you‟re calibrating an EB832 or EB4, the command is still "eb8zero". So using the above example of an Energy Bar that is known as "EB832_3‟ the command would be "eb8zero 3‟. This command is case sensitive and should be entered in lower case as is shown. It executes immediately and there's no confirmation or message when finished, just a new telnet prompt. Issue this command a couple of times.
5.Close the telnet window. That‟s it. Your Energy Bar should now read the proper amperage load when devices are active.

 

[SuncrestReef]

Several people who have experienced this issue have been able to recalibrate the EB832's power meter using Telnet. I can't say for sure it will resolve your issue, but you might want to give this a try. Here are the steps:

1. Identify the AquaBus number of the EB832 that you want to calibrate. If your Energy Bar is numbered EB832_3 then the Aquabus number is 3. You can also confirm the AquaBus address by looking at your list of Modules.

2. Unplug everything from the Energy Bar or at least make 100% certain it's all turned off (Even the 24V outlets on the EB832). This is critical. Whatever amperage the Energy Bar is pulling when the calibration is running as this becomes the new zero point. You want to make sure it's pulling 0.

3. Telnet into the Apex and login with your user id and password for the Apex (Not Fusion). If you don't know your local Apex password, the default is:

Username: admin
Password: 1234

4. Issue the following command:

eb8zero n

where "n" is the Aquabus address number of the Energy Bar that you want to calibrate. So using the above example of an Energy Bar that is known as "EB832_3‟ the command would be "eb8zero 3‟.

This command is case-sensitive and should be entered in lower case as is shown. It executes immediately and there's no confirmation or message when finished, just a new telnet prompt. Issue this command a couple of times.

5.Close the telnet window. That's it. Your Energy Bar should now read the proper amperage load when devices are active.

 

[spicymikey]

Thanks guys. I will try this. The other EBs look good and show details for each outlet like @PeterC99s screenshot. This EB in question shows these wrong numbers but otherwise works perfectly.

 

[spicymikey]

Several people who have experienced this issue have been able to recalibrate the EB832's power meter using Telnet. I can't say for sure it will resolve your issue, but you might want to give this a try. Here are the steps:

1. Identify the AquaBus number of the EB832 that you want to calibrate. If your Energy Bar is numbered EB832_3 then the Aquabus number is 3. You can also confirm the AquaBus address by looking at your list of Modules.

2. Unplug everything from the Energy Bar or at least make 100% certain it's all turned off (Even the 24V outlets on the EB832). This is critical. Whatever amperage the Energy Bar is pulling when the calibration is running as this becomes the new zero point. You want to make sure it's pulling 0.

3. Telnet into the Apex and login with your user id and password for the Apex (Not Fusion). If you don't know your local Apex password, the default is:

Username: admin
Password: 1234

4. Issue the following command:

eb8zero n

where "n" is the Aquabus address number of the Energy Bar that you want to calibrate. So using the above example of an Energy Bar that is known as "EB832_3‟ the command would be "eb8zero 3‟.

This command is case-sensitive and should be entered in lower case as is shown. It executes immediately and there's no confirmation or message when finished, just a new telnet prompt. Issue this command a couple of times.

5.Close the telnet window. That's it. Your Energy Bar should now read the proper amperage load when devices are active.

This recalibration worked! Thanks for the suggestion. These instructions are a keeper. The only thing I would add is to wait 5 minutes or so before assuming it didn't work. Like the Flow Meters reported in the Apex, these numbers are evidently an average over a period of time. Maybe 5 minutes in this case.

 

[SuncrestReef]

This recalibration worked! Thanks for the suggestion. These instructions are a keeper. The only thing I would add is to wait 5 minutes or so before assuming it didn't work. Like the Flow Meters reported in the Apex, these numbers are evidently an average over a period of time. Maybe 5 minutes in this case.

Glad it worked!

I'm not 100% certain, but I believe the Data Log timer under the Misc Setup screen dictates how often the numbers are reported, which would explain the delay.

 

[spicymikey]

Glad it worked!

I'm not 100% certain, but I believe the Data Log timer under the Misc Setup screen dictates how often the numbers are reported, which would explain the delay.

Could be right. It might not be that sophisticated and be an average over time. Could just be that it does not poll these devices constantly.

One other thing worth noting. I recalibrated all three EBs. They were all out of wack a bit. The one in question was just so bad it was obvious. Might not be a bad idea to run this command on any new EBs we purchase. Certainly can't hurt

 

[vtecintegra]

I need to do this myself. Brand new EB832 shows zero watts for my skimmer and scrubber pump. I think it's under reporting my return pump also.

 

[rhostam]

Thank you, this worked just fine.

 

[radfly]

I need to do this myself. Brand new EB832 shows zero watts for my skimmer and scrubber pump. I think it's under reporting my return pump also.

My output 1 reads zero, guess I will try this. Hate having to self repair such an expensive unit on day one.

 

[rhostam]

My output 1 reads zero, guess I will try this. Hate having to self repair such an expensive unit on day one.

It is unfortunate to have to reset a unit like this. This should have been done as part of QC. I have two EB832s and didn't experience an issue with the first. I suppose I should be happy it is relatively simple to address - they really should make a UI task for this. Something that powers off all connected devices and performs the reset.

 

[Mark-Stover]

Glad it worked!

I'm not 100% certain, but I believe the Data Log timer under the Misc Setup screen dictates how often the numbers are reported, which would explain the delay.

This just fixed the issue I was having! Thanks a bunch for posting this!!! Thought my Apex was broke...nope, it's now reporting watts and amps....whew!!