I tried to set an xr15 G4 up and the light will go off after 1 sec and gave me a message of “open circuit” on the möbius app. I did swapped out another power supply and reinstalled it, still same issue. Thoughts?
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I did and even swapped out a different power supply and still got that msg. Most importantly, the unit is on but not the leds. It only stayed on for 1 sec then shut off but the unit stays on.Have you looking at the cord going into the light for a loose connection?
Sounds like a support ticket needs to be created, this is a hardware problem inside the lightI did and even swapped out a different power supply and still got that msg. Most importantly, the unit is on but not the leds. It only stayed on for 1 sec then shut off but the unit stays on.
Will call them but I doubt they will “repair” it for free since the light it’s 2019.Sounds like a support ticket needs to be created, this is a hardware problem inside the light
It worth a try, Maybe then, they would help with the open circuit trace to make it easier to trace. a good multimeter would also help.Will call them but I doubt they will “repair” it for free since the light it’s 2019.