damaged shipping box

I purchased a AF 980 sump weeks back from BRS as it seems they are the only US seller and when it came in I could see through all the tears and holes in the box it was going to be completely wrecked and it was. Rim broken, cracks all over the place, ever corner more than aesthetically...

So I shipped a package via ups on Thursday. It was delivered on time with one major issue. I packaged the 4 frags in sealed bags which were then all placed in a ziplock bag and in a styrofoam container. I received a text from the buyer asking me if I didn’t believe in styrofoam boxes, this had...