customer service

@Cultivated Reef is an awesome company! I ordered a large Ultra Phantom and specifically asked for one as big as possible, and I was almost immediately assisted by Holly upon ordering who said it might be unavailable based off her previous experience with this particular variety. She went out...

Sometimes It helps to hear about some happy customers in this forum amid all the negativity. Made my first online orders in like 5 years last week. Bought a gold coral banded shrimp, some snails, and 2 zoas from KPAquatics and 6 zoas and a hammer from riptide (they threw in a free acan as...

Hey everyone I just wanted to make a post really quick that I feel needs to be put out into the reefing world. im not here to argue about lighting or which is the best Lux / par wise. I just wanna say that on my most recent tank build. (40b 20L sump...

This is the kind of customer service that will keep me coming back. First time purchasing form Cultivated Reef and from the first step of purchasing to the last step of delivery... It was so easy and so amazing. I thought I messed up and was missing a box, emailed, and got a phone call within...

Hi All, So I have recently purchased the Maxspect Gyre XF330 with two pumps. I had seen everywhere how they are great since you can connect them to battery backups and keep tanks alive during power outages. I live in Miami and hurricanes typically knock out power for extended periods of time...

Hey Everyone, I have never posted a negative review about a company on the forum before but feel that I need to about Zen Reef. I just want to say that first off their products look amazing, just wish their customer service wasn't this bad. When I placed my order for their Photo Box they...

Kessil is a breath of fresh air when it comes to customer service. You get a real person on the phone, they know about there products, and no call center. Thanks kessil for the nice customer service.

So I lost my color chart for my Nyos nitrate kit. not sure how. But it’s gone. I decided to email Nyos Customer Service. After two emails the Customer Service Rep asked me for my address so he could send me out another kit! That is Awesome customer service! I’ll let y’all know when it...

I just wanted to get on Reef2Reef and publicly shout out Manny from JBJ Aquatics. Several weeks ago, I ordered a JBJ AIO tank+stand combo from LiveAquaria, which was finally delivered 2 days ago. Upon looking at the stand, I immediately could see that it was damaged during the shipping...

Was super excited to order my first WaterBox. What an amazing looking product! Yesterday my 180.5 HD arrived. Excitement turned to disappointment quickly. My tank arrived with two prime freshwater lights and one Hydra 32HD light. I get it, shipping mistakes happen, so I pushed forward and...

To whom it may concern, Currently working on correction of a delivery address. When ordering I selected the wrong address from my address book. I spoke to customer service (Fri @ 09:20 hrs) and thought I had corrected the issue with the proper mailing address however the livestock hasn't been...

I recently purchased a custom order from Reef Cleaners that added up to over $60 of inverts. I paid for expedited shipping, and it was mailed out on a Wednesday, with the tracking saying it would be there Saturday early afternoon. After it not coming on Saturday, i reached out to John at Reef...

Alright so this is beyond just the convenience stand point, but Quinn over at @BoomCorals is doing things right, great customer service, prices, and selection. I’ve ordered from a couple other places that i have no complaints about as well, but Boom just has alot more high end stuff. Definitely...

A few weeks ago I was cleaning my 16" wifi extreme and discovered some lenses that had yellowed significantly and one diode that appears very dark. I posted in the facebook support group asking about this issue. The light is under 2 years old, in the same post I inquired if it was a warranty...

Recently placed an order for some dry goods through their website. The goods I ordered ended up not being available and they offered to substitute them with a like product. Yes this is typical and something we "expect" when buying goods, however the attention to detail, speed of reply, and just...

I just received an email letting me know that something that I ordered was actually not in stock.. as compensation; they gave me $20.00 in BRS points.. This is above and beyond.. It was only a $30.00 order.. This is why we must continue to support these companies (in addition to all they do for...

I purchased a Red Sea Max Nano in mid April from my LFS store in Dubai. This is the second Red Sea aquarium I own, the other being the Reefer 350. I was considering a 650 Reefer but I am having second thoughts after this. It turned out that the two pumps and the power box were 110v not the 240v...

I wrote on another feedback but was informed I need to start my own. I actually wrote an e-mail to reef2reef admins discussing how Fraghouse Corals 96 degrees in the shade live sale went down and how very unprofessional and mean Brandon the owner is. First, the sale was split into 2 parts a...

I wanted to post a very positive review for Live Aquaria and Live Aquaria’s Diver’s Den. Originally from Florida, I now live in an area far away from any well stocked LFS. I try to throughly research any source before I order. Even with QT practices, I want a good reputable source to try to...

I feel that too little is ever said about great service and I would on this occasion like to compliment Triton and Tim in particular for the best customer service I have ever experienced. I had a problem with some leaking Core 7 tetra packs, that I had ordered online in the UK. Unfortunately...

Since upgrading to new app release on Android, I haven't been able to log in. Giving me "Network Error, try again later". I verified my credentials on the web, reinstalled app & still same issue. Anyone else getting this?

So I’ve seen a lot of local fish stores, traveling around, but I’m so grateful to have these guys in my little area of the Midwest. Coral Haven. The owner worked at another LFS for years until he got fed up with the BS and decided to open his own hobbiest-centric reef shop. He regularly puts...